ServiceNow · 1 day ago
Senior Inbound Product Manager | Data for AI
Santa Clara, CA
Full-time
Hybrid
Senior Level
$141K/yr - $239K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, transforming how organizations work. They are seeking a Senior Inbound Product Manager to deliver foundational data capabilities that power AI experiences across the Now Platform, focusing on execution and collaboration with engineering and design teams.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Own and execute well-defined problem areas within the Data-for-AI product roadmap to achieve well-defined OKRs
Define product requirements with a thorough understanding of AI Practitioners, translating product strategy into clear requirements, user stories, and acceptance criteria for engineering teams
Partner with engineering and UX to deliver high-quality platform capabilities on time
Support delivery of data infrastructure and AI platform features such as data ingestion, preparation, grounding, evaluation, and observability
Help define requirements for data quality, synthetic data generation, metadata, governance, and lifecycle management as they relate to AI workloads
Contribute to platform capabilities that support safe and responsible AI usage in enterprise environments, operationalizing Responsible AI and AI governance principles through product features and workflows
Collaborate with legal, risk, compliance, and policy partners to ensure data and AI capabilities align with ServiceNow standards and customer expectations
Help define and track success metrics related to AI readiness, data quality, and trust
Engage with internal stakeholders, developers, and select customers to understand data and AI platform needs
Gather feedback to inform backlog prioritization and iterative improvements
Support product enablement and documentation efforts to drive adoption
Stay current on trends in Gen AI platforms, data infrastructure, and Responsible AI
Support competitive analysis and market research to inform product decisions
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
5+ years of product management experience, preferably in enterprise SaaS, platform, data, or AI-related products or equivalent experience and education
Working knowledge of data concepts that support AI, such as data quality, governance, labeling, and lifecycle management
Exposure to AI or Gen AI concepts (e.g., LLMs, grounding, evaluation) with a desire to deepen technical understanding
Strong execution skills with the ability to break down ambiguous problems into actionable requirements
Effective communicator who can collaborate with engineering, design, and cross-functional partners
Comfortable operating in fast-paced, evolving environments with guidance from senior product leaders
Preferred
Bachelor's degree in Computer Science, Engineering, Data Science, Business, or a related field
Familiarity with ServiceNow's platform, data model, or AI offerings
Experience supporting developer-facing or platform products
Interest in Responsible AI, AI governance, or enterprise AI adoption
MBA from a premier institution
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase