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HCS Clinical Support Spec - ISD Service Desk
United States
Full-time
Remote
Mid Level
$26.85/hr - $38.61/hr
4+ years expNC Health is an inclusive organization dedicated to improving the health and well-being of communities. The HCS Clinical Support Specialist provides technical support for the electronic medical record system, ensuring timely resolution of support calls and fostering positive relationships with end users.
Computer Software
Responsibilities
Assists with creation of end-user educational documentation, publications and training materials as needed. Conducts training to communicate system updates and upgrade functionalities for EMR and other systems as appropriate
Builds relationships and establishes credibility interacting with end users during times of system frustration and reassuring them of timely resolution. Provides on-going support to foster positive outcomes. Works closely with Information Technology staff to assist with testing of new system functionality and system modifications. Collaborates with counterparts to understand client needs in order to improve and maintain customer relationships
Facilitates basic troubleshooting and connectivity issues from incoming customer calls. Tracks and maintains the database of problem calls and requests and follows-up on resolution in a timely manner. Responds to end-user inquiries and ensures they are informed of the status and progress of problem resolution. Escalates complex incidents to a higher level as required
Maintains a current level of familiarity with EMR software and various system applications to include system upgrades, updates, processes and principles utilized with EMR functionality. Provides a degree of quality control resulting in delivering safe patient care. Participates in educational opportunities to keep current with EMR and professional development
Provides assistance and support for the electronic medical record (EMR) system to all end-users. Supports clinical areas to assess systematic needs and provides system support by understanding their goals and challenges and provides timely solutions and recommendations
Qualification
Required
Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience)
If an Associate's degree: Four (4) years of experience, including two (2) years of Clinical or IT experience and two (2) years of experience using an electronic medical records (EMR) system with demonstrated proficiency
If a High School diploma or GED: Six (6) years of experience, including two (2) years of Clinical or IT experience and two (2) years of experience using an electronic medical records (EMR) system with demonstrated proficiency
Excellent analytical and communication skills
Ability to work well in a team environment
Demonstrated ability to successfully manage multiple tasks simultaneously
Highly responsive to internal customers
Company
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Funding
Current Stage
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