Bretz RV & Marine · 2 days ago
IT Help Desk Assistant
Missoula, MT
Full-time
Onsite
New Grad, Entry Level
$14/hr - $17/hrBretz RV & Marine is a family-oriented RV/Marine dealership that values its employees and customers. They are seeking an IT Help Desk Assistant to intake helpdesk requests via phone and email, ensuring effective communication with the IT team and other departments to resolve technical issues promptly.
Retail
Responsibilities
Answering phones enthusiastically and logging help requests for the IT department. The majority of your job is going to be on the phone
Responsible for ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database
Practice patience and compassion when interacting with the company’s internal teams
Effectively communicating with the IT team to pass on important information about whatever help is being requested
Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently
Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance
Qualification
Required
High school diploma or general education degree (GED)
Phone skills
Time management skills - able to manage a list of requests varying in priority
Experience with Microsoft Office
Experience with Microsoft Excel
Top-notch communication skills, both written and oral
Attention to detail
Accountability and flexibility with duties as the need arises
A calm, methodical working style, and most importantly, the ability to stay on task under pressure
Preferred
Previous IT experience
Benefits
Medical benefits package with multiple plan options to choose from, including vision and dental
401(k) retirement plan with employer match
On-site employee daycare
Holiday pay and vacation time
Employee discounts
Employee borrow program (take a camper and GO CAMPING)
Profit sharing
Company
Bretz RV & Marine
The Bretz mission is to build lasting relationships with partners and employees while serving the recreational and travel community.
Founded in 1967
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase