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CIBC · 1 day ago

Director - US Head of IT Service Management

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

CIBC is building a relationship-oriented bank for the modern world, seeking a Director of IT Service Management. This role is responsible for overseeing IT Service Management across various functions and driving innovation while ensuring compliance and customer satisfaction.

BankingCredit CardsFinancial Services

H1B Sponsor Likely

Responsibilities

Lead, mentor, and develop a team of technical professionals, fostering a culture of innovation, accountability, and continuous learning

Oversee regional implementation of an enterprise-wide Incident, Problem, and Change Management discipline

Ensure high levels of customer satisfaction through efficient and reliable end-user services. Oversee the service desk and support teams to ensure timely and effective issue resolution, optimizing the technology experience for all employees

Stay updated on emerging technologies, trends, and best practices in IT Service Management. Drive innovation by introducing ITIL V4 practices that enhance productivity, collaboration, and technology engagement

Report on KPIs and metrics to track the performance, reliability, and stability of regional systems. Report regularly to senior leadership on the progress, challenges, and successes of IT Service Management

You possess strong communication, leadership, and interpersonal skills, enabling effective collaboration with cross-functional teams and the ability to convey technical concepts to non-technical stakeholders. Additionally, you are adept at utilizing various approaches and tools to foster cooperation, resolve issues, and drive initiatives across Technology Operations and Application Development teams while engaging with internal business partners and leadership

Qualification

IT Service Management (ITSM)ServiceNowITIL FoundationsTechnology Infrastructure ManagementProcess EngineeringAnalytical ThinkingPeople ManagementTechnical SupportLeadershipCommunication

Required

10 + years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery

5+ years in a leadership role preferably within a regulated or Financial Services industry

Experience with ITSM tooling, ServiceNow strongly preferred

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience

Certification in ITIL Foundations is ideal

Experience in process engineering and knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR, is an asset

Benefits

Competitive salary

Incentive pay

Banking benefits

A benefits program

A vacation offering

Wellbeing support

MomentMakers, our social, points-based recognition program

Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

Company

CIBC

Glassdoor4.0

CIBC is a financial service company that offers business solutions.

Founded in 1867

Toronto, Ontario, CAN

10001+ employees

https://www.cibc.com

H1B Sponsorship

CIBC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (8)