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RR Donnelley · 1 day ago

Billing Operations Analyst

United States

Full-time

Remote

New Grad, Entry Level

$51K/yr - $76K/yr

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking a Billing Operations Analyst to support invoicing and revenue functions for multiple Commercial Print manufacturing plants, coordinating with various teams to ensure accurate customer account maintenance and billing processes.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution

Prepare and develop metric reporting for the platform

Research and resolve billing-related credits and rebill requests

Assist billers with resolving MDTS taxation and RMS drop shipment file load issues

Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems

Develop and document best/standard practices and procedures for billers to perform various tasks

Participate in team calls and projects for process improvement

Become an expert on WCSS billing system and in troubleshooting errors or questions from billers

Work with billers to implement changes and set up follow-up procedures

Reconcile shipping/inventory discrepancies that impact revenue/invoicing criteria

Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles

Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis

Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-stream

Qualification

Analytical skillsProblem-solving skillsOrganizational skillsOral communicationWritten communicationTeamwork

Required

Proven analytical skills

Excellent problem-solving skills

Demonstrated organizational skills

Good oral and written communication skills

Ability to work in a team environment

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)