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American Water · 1 day ago

Lead, Learning Solutions Designer

Camden, NJ

Full-time

Hybrid

Senior Level

$69K/yr - $110K/yr

5+ years exp

American Water is committed to providing comprehensive learning opportunities for its employees. The Lead, Learning Solutions Designer will be responsible for the daily operations of learning and development tools, assessing learning needs, and developing appropriate solutions to enhance employee skills and knowledge.

ConsumerWaste ManagementWater

Comp. & Benefits

Responsibilities

Responsible for the daily operations and functionality of L&D tools/solutions (e.g., LMS, project tracking, and all design solution applications)

Acts as strategic partner to the business to assess learning needs and develop appropriate solutions

Point of Contact and manages improvement and troubleshooting activities for all L&D technology solutions

Responsible for developing learning solutions for all American Water employees including office and field employees

Preparing employees with the knowledge and skills to conduct their work assignments safely and efficiently is the goal

The learning solution methods will vary based on employee needs

A combination of instructor-led, virtual instructor-led, e-Learning, job aids, electronic job aids, or support videos may be required

Designs, develops, and implements learning solutions leveraging various adult learning methodologies, including formal and informal training such as: hands-on, instructor led, virtual instructor-led, eLearning, mobile, audio/video, leaders as teachers, and social learning, with a primary focus on eLearning

Works collaboratively with business leaders and subject matter experts to identify opportunities and recommend solutions to address learning needs

Leads requirements gathering sessions and manages project tasks and deliverables

Delivers train the trainer sessions as required

Provides thorough input to post implementation and support plans

Provides input for learning assessments and tracks proficiency gains of employees using higher-level learning evaluation models (I.e. Kirkpatrick's five levels of evaluation)

Develops, delivers, and supports post-implementation refresher educational programs and materials

Monitors trends and researches education/training related to emerging technologies, techniques and methodologies and shares information with colleagues to ensure ongoing improvement of educational programs, learning management systems, and other educational tools

Maps learning opportunities to the competency model and career paths and develops learning journeys

Support the development and analysis in measuring the effectiveness of our key learning programs

Supports new LMS software releases

Qualification

Learning Management SystemsInstructional DesignAdult Learning TheoryELearning DevelopmentEducational Authoring ToolsChange ManagementProject ManagementMS Office SuiteCommunication SkillsCollaboration

Required

Responsible for the daily operations and functionality of L&D tools/solutions (e.g., LMS, project tracking, and all design solution applications)

Acts as strategic partner to the business to assess learning needs and develop appropriate solutions

Point of Contact and manages improvement and troubleshooting activities for all L&D technology solutions

Responsible for developing learning solutions for all American Water employees including office and field employees

Preparing employees with the knowledge and skills to conduct their work assignments safely and efficiently is the goal

The learning solution methods will vary based on employee needs

A combination of instructor-led, virtual instructor-led, e-Learning, job aids, electronic job aids, or support videos may be required

American Water is growing rapidly in terms of its use of technology and the Learning and Development team needs to keep pace by quickly developing easily accessible solutions at the right time

Works collaboratively with business leaders and subject matter experts to identify opportunities and recommend solutions to address learning needs

Leads requirements gathering sessions and manages project tasks and deliverables

Delivers train the trainer sessions as required

Provides thorough input to post implementation and support plans

Provides input for learning assessments and tracks proficiency gains of employees using higher-level learning evaluation models (I.e. Kirkpatrick's five levels of evaluation)

Develops, delivers, and supports post-implementation refresher educational programs and materials

Maps learning opportunities to the competency model and career paths and develops learning journeys

Support the development and analysis in measuring the effectiveness of our key learning programs

Supports new LMS software releases

Possesses strong knowledge of technology solutions

Proactively researches opportunities to optimize existing technology with a focus on efficiencies and employee experience

Ability to develop creative effective instructional design programs

Demonstrated experience in the use of educational authoring tools, such as Captivate, Camtasia, Articulate Storyline, Articulate Rise, Vyond, Wellsaid

Ability to deliver just in time learning solutions for fast-paced application development to include mobile applications

Proficient in use of MS Office Suite including Office 365

Excellent written and verbal communication skills

Manages effectively to timelines and due dates

Must possess advanced knowledge of adult learning theory and instructional design methodology (ADDIE or 6Ds)

General knowledge of the production of multimedia education such as edit and produce audio and video for e-learning, support videos and other web based materials

Strong knowledge of Learning Management Systems (LMS)

Change Management

Bachelor's degree or equivalent combination of undergraduate education and specific relatable work experience in a relevant field such as instructional design or education/learning, human resource development, or an equivalent combination of education and related work experience

5+ years' experience in Learning and Development, designing SCORM compliant eLearning and/or instructor led training

Indoor office environment. Training delivery may require field work

Hybrid work schedule 3 days in the office 2 days offsite

As required

Active State Driver's License required with the ability to pass a motor vehicle report