Goodwill of South Central Wisconsin · 1 week ago
VITA Assistant Program Coordinator LTE
Madison,WI,US
Full-time
Hybrid
Mid LevelGoodwill of South Central Wisconsin is seeking a VITA Assistant Program Coordinator to supervise Site Coordinators, Quality Reviewers, and volunteers for the VITA Program during the tax season. The role involves ensuring the efficiency of client scheduling, managing VITA equipment, and providing training and assistance to team members.
Non ProfitOnline Auctions
Responsibilities
Provides exceptional clients experience to those we serve
Primary point of contact for clients and volunteers to address questions or concerns
Respond to routine telephone and e-mail inquiries and correspondence in a timely manner
Ensures clients’ documentation is secured and placed into appropriate files within DMS
Identifies and secures tax site locations and schedule, including hours/days of operations
Coordinates and ensures the efficiency of the client scheduling system
Manages the distribution, collection, and re-inventory of all VITA equipment and supplies and submits requests for purchases as needed
Oversee updates of all records and reports
Creates and submits ad hoc reports in a timely manner
Submits accurate data reports, satisfaction surveys, and assist with grant required reports in a timely manner
Communicate any revisions or programmatic changes to all relevant parties
Assists with overseeing VITA team members, providing training and assistance
Assists Site Coordinators in planning and coordinating VITA clinics and travels to clinic sites
Monitors volunteers’ schedule created by Site Coordinator for appropriate coverage for location and shift
Partners with Quality Reviewers to address issues discovered
Coordinates the VITA staff and volunteers’ training and retention plan
Maintains accurate documentation of staff and volunteers’ required certifications
Coordinates of end-of-year volunteer recognition event
Performs all duties within the framework of our GWSC Core Values
Qualification
Required
Business Acumen: Attention to detail with the ability to quickly learn and navigate complex tax laws and utilize technology effectively, coaching others to do the same
Customer Focus: Approachable and patient providing consistent positive interaction with all internal and external customers
Accountability: High level of integrity and confidentiality in handling sensitive financial information
Drive for Results: Finds solutions, resolves conflict, and proactively solves problems, providing the best possible solution to support the mission and organization
Continuous Improvement: Open minded, with flexibility to improve quality of output
Ability to travel up to 50%
Has attained or is willing to attain the IRS VITA certifications: Volunteer Standards of Conduct, Intake/Interview/Quality Review, Basic Tax Law, Advanced Tax Law, Site Coordinator
Experience coordinating program operations, policies and supervising staff
Preferred
Bilingual preferred, but not required
Bachelor's degree in related field preferred (or equivalent experience)
Previous experience with personal income tax preparation strongly preferred
Company
Goodwill of South Central Wisconsin
Goodwill SCWI is a 100% local nonprofit where your donations and purchases help fund our mission to help people in South Central Wisconsin live, work, and thrive through housing, employment, and supportive services.
Founded in 1962
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michele Harris
Chief Executive Officer
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