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FCP Euro · 1 day ago

Pickup Center Specialist

Mesa, AZ

Full-time

Onsite

Entry Level

$24/hr - $24/hr

1+ years exp

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut, seeking a highly skilled and motivated Pickup Center Specialist. The role involves providing exceptional customer service, assisting with sales and returns, and ensuring efficient order pickups while maintaining a customer-centric environment.

AutomotiveLogistics

Responsibilities

Provides expert guidance on European vehicle diagnostics, repairs, and part compatibility to customers

Assists with technical customer inquiries, such as validating part fitment, gathering technical information, and providing education on job-specific part recommendations

Assists with error orders and troubleshooting job-specific replacements

Provides clear, empathetic support, acting as a trusted advisor and efficiently managing multiple customer inquiries for timely resolutions

Completes customer inquiries, technical support cases, and follow-ups accurately within timelines, maintaining detailed documentation, adhering to workflows, and proactively

Assists customers with order pickup by educating on our system and helping load parts into their vehicles as needed

Packs orders into appropriate bags or boxes for customer pickup, confirms order accuracy, scans orders into lockers to alert customers they are ready to pick up

Picks orders from the distribution center during high-volume periods when team capacity and bandwidth allow or when high-priority for customers is needed

Maintains the appearance of the Pickup Center by keeping a clean and orderly workspace, accounting for all orders and paperwork, and performing general upkeep on product and marketing displays

Completes inventory audits, and locker audits, clears locker, and maintains staging areas

Qualification

Automotive knowledgeCustomer service experienceTechnical support skillsMultitasking abilitiesComputer proficiencyCommunication skillsAutomotive certificationsTeamwork

Required

Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement

Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair

1+ years of experience in Customer Service or technical support within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required

Proficiency in computer use and comfort with technology and digital tools in a professional office setting are required

Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment

Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions

Must have a valid driver's license

Preferred

Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz)

Prior experience working as part of a team environment