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Inside Higher Ed · 1 day ago

Part-Time Test Center Administrator

Valdosta, GA

Full-time, Part-time

Onsite

Entry Level

$18.34/hr - $20.17/hr

1+ years exp

The University of North Georgia is a multi-campus institution focused on educational excellence and community engagement. They are seeking a Part-Time Test Center Administrator to assist with the daily operations of testing centers and ensure adherence to standards set by National Testing Agencies and Prometric.

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Responsibilities

Assist with the daily operation of the two Dahlonega testing centers while adhering to the standards of operation required by National Testing Agencies and Prometric, adhering to strict test security and a variety of test administration procedures

Respond to all testing related inquiries by the Coordinator of Testing, outside agencies, and Prometric; serves as a primary University and Prometric TCA

Schedule testing appointments requested by phone, in-person, and e-mail; record scores into BANNER and other programs; report scores to the assigned departments; assist with the development of testing schedules

Prepare computers and assist candidates from check-in to check-out

Maintain a working knowledge of University and Prometric testing programs; maintain certification with testing clients as required; and maintain current knowledge of non-compete and confidentiality requirements

Provide professional and friendly answers to questions from callers and visitors related to a variety of Prometric and UNG tests and testing policies; ensure security of test materials; verify identity of testing candidates; and maintain inventory of test materials and exhibits

Communicates with the Coordinator of Testing regarding IT related issues and Prometric tech support to ensure that all technology and computer related needs are kept current to prevent any interruption in the delivery of exams; communicate with Prometric District Manager, Territory Operations Manager, and UNG Coordinator of Testing, as needed, to ensure that the needs of the Testing Centers are met; and maintain an effective working relationship with examinees, professional associates, and colleagues

Perform other job-related duties as assigned

Qualification

Prometric Test Center CertificationBANNER softwareMicrosoft OfficeCustomer serviceVerbal communicationWritten communicationOrganizational skillsProblem-solving skillsInterpersonal skillsAttention to detail

Required

High School Diploma or GED required

Must be able to obtain: Prometric Test Center Administrator Certification; FBI and IRS clearance for administration of Internal Revenue Service exams

Able to obtain additional TCA certification in the following areas within the first twelve (12) weeks of employment: College Level Examination Program, DANTES Subject Standardized Test program, ETS Standard Testing Network Center, and others as required

Must be able to obtain and maintain active membership in Georgia College Testing Association and National College Testing Association

One year of required experience in an office environment, retail environment, or customer service environment

Preferred

Preferred knowledge of standard professional proctoring duties and office practices, procedures, systems and equipment

Must be able to obtain and retain knowledge of ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center and Prometric Test Center

Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office - Word and Excel

Must have excellent verbal and written communication skills

Excellent customer service and interpersonal skills

Outstanding organizational and time management skills

Excellent problem-solving skills

Superb phone etiquette