NorthStar Memorial Group · 3 weeks ago
Funeral Home Manager
Miami, FL
Full-time
Onsite
Senior Level
5+ years expNorthStar Memorial Group is seeking a results-driven operational leader to serve as a Funeral Home Manager at Westchester Funeral Home. This high-impact leadership role involves overseeing daily operations, team leadership, and financial performance while ensuring exceptional service delivery.
Information Technology
Responsibilities
Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
Manage and develop a cross-functional team through clear expectations, coaching, and accountability
Own location performance, including case volume, revenue, expense control, and overall profitability
Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations
Qualification
Required
5+ years of experience in an operational leadership role within hospitality, healthcare, retail, multi-unit service operations, or a comparable people-intensive environment
2+ years of direct people management experience, leading teams across multiple functions
Demonstrated success running day-to-day operations independently, including staffing, performance management, and financial oversight
Strong background in process improvement, operational efficiency, and team execution
A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations
Confident communicator with a calm, professional presence and the ability to lead through influence and example
Preferred
Funeral industry experience is preferred but not required. We value strong leaders and will provide industry training
Company
NorthStar Memorial Group
NorthStar Memorial Group is a family services company that represents cremation and memorialization locations.
1001-5000 employees
H1B Sponsorship
NorthStar Memorial Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
W. Mark Hamilton
Founder, CEO & Chairman of the Board
Recent News
Company data provided by crunchbase