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White Lodging · 1 day ago

IT Support Analyst

Austin, TX

Full-time

Onsite

Entry Level

2+ years exp

White Lodging is seeking an IT Support Analyst to provide maintenance and assistance for all internal and external guest requests related to computing and network issues. The role involves coaching users, troubleshooting hardware and software problems, and performing preventive maintenance on technology systems.

Hospitality

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Installing, configuring and upgrading PCs, laptops and related equipment

Diagnosing and troubleshooting both common and unusual hardware and software problems

Performing preventive maintenance on the organization’s technology

Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network

Misc. hotel technology projects including low voltage cabling and basic mounting

Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor

Server Backups

Setting up and maintaining locally connected and networked printers

Connecting needed peripheral equipment

Qualification

A+ CertificationNetworkingActive DirectoryMS OfficeAnalytical skillsHospitality technology experienceCommunication skillsAttention to detail

Required

Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience

A+ Certification

Ability to communicate technology simply, effectively, both oral and written, with internal and external guests

Solid attention to detail and organization with proven follow up and follow through practices

Strong analytical skills, with a solid understanding of IT standards and company policies

Knowledge of MS Office, Active Directory and Networking environment

Preferred

Past experience in supporting hospitality-based technology

Company

White Lodging

Glassdoor4.0

A leader among hotel management companies, with a diverse range of hotels in our portfolio.

Founded in 1985

Merrillville, Indiana, USA

5001-10000 employees

http://www.whitelodging.com/

H1B Sponsorship

White Lodging has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (1)

2020 (1)