Children's Hospital of Philadelphia · 1 day ago
Integrative Health Program Manager
Philadelphia, PA
Full-time
Onsite
Senior Level
$99K/yr - $126K/yr
5+ years expChildren’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. The Integrative Health Program Manager is responsible for the overall operations of the program, including setting standards and developing systems to support clinical and administrative functions.
Child CareHealth CareHospitalMedicalNon Profit
Responsibilities
Be accountable for the development and implementation of operational systems to assure cost effective, patient centered and quality operations
Supports the development and maintenance of clinical protocols, policies and procedures in conjunction with the clinical team and medical director
Develops and implements interdisciplinary staffing plan in partnership with the clinical supervisor
Manages program space to support clinical productivity; including assurance of appropriate space allocation and use, assessment of current and future space needs, and compliance with the Joint Commission, Department of Health and other regulatory guidelines
Partners with PARC to ensure that the process for scheduling, pre-registration, precertification, and financial counseling is family-focused and easily accessible
Continuously reviews systems, processes and procedures to enhance quality of care as well as patient and provider satisfaction
Uses billing, research and scheduling reports to enhance operations and financial performance
Fosters an environment that is customer service oriented, with “customers” defined as patients, their families, Payers, Referring Physicians, and Clinical Care Teams
Responds to patients, their families and staff regarding issues related to patient care in a timely and helpful manner
Ensures that all clinical program activities are in compliance with JCAHO, the Department of Health, HIPAA, Patient Safety, Departmental and Hospital guidelines
Works with IS (as needed) to purchase and maintain the use of information systems equipment, software, including planning for future needs
Together with the Clinical Supervisor and Medical Director, supervises development of clinical documentation standards, templates in the electronic health record (EHR). Collaborates with Epic team for development and implementation of electronic care plans; patient criteria; and clinical flow sheets that support the needs of this multidisciplinary program
Employ data analytics in reporting and decision making
Collaborates with the Marketing and Public Relations Department to develop a coordinated approach for all marketing and outreach related to the Integrative Health Program, both internally and externally
Supervises the development of promotional and educational awareness activities for the Integrative Health Program targeted to referring physicians, payers and patients/families, including, videos, handouts, brochures and other such material
Plans develop and participate in outreach events as it pertains to initiatives and strategies in the community and with managed care payers
Partners with external organizations to provide community services. Tracks and reports community benefit activities
Ensures effective resource stewardship, cost control, and revenue enhancement
Develops operating budget (including collection analysis, revenue projections, and expense analysis)
Analyzes monthly productivity, revenue and expense reports and takes necessary measures with key stakeholders
Functions within operational budget
Performs financial analysis related to new program development and implementation
Responsible for conducting regular analysis of revenue and expense reports and takes necessary measures to assure compliance with budgets
Examines reconciliation of all programmatic, special purpose and related hospital accounts on a monthly basis
Collaborate with physician leadership in developing an ongoing needs plan for staffing and workspace expansion
Identifies opportunities for grant funding including industry support and government funded agencies. Writes and submits grants for funding to support the program
Projects and analyzes revenue from various sources including: grants, gifts, institutional and departmental funds
Develops the proposals and analyses that are required for the Hospital’s capital budget process
Provides strategic financial planning for the long-term sustainability of the program
Monitors labor costing allocations to ensure accuracy to budget
Supports donor stewardship, conducts donor presentations, and authors proposals in partnership with CHOP Foundation and Development
Identifies opportunities for commercial and government reimbursement for services provided
Monitors flow of charges and reviews the monthly billing, accounts receivable and rejection reports, and responds to issues identified
Works with central billing office in updating all program fees; involves an understanding of ICD and CPT codes
Collaborates with PARC leadership on front-end billing processes (co-pay collection, bill generation, and follow-up, etc.)
Communicates and collaborates regularly with compliance staff to ensure adherence to compliance guidelines, clinical staff education, and complete charge capture
Collaborates with Revenue Integrity to ensure proper reimbursement of services rendered
In conjunction with the Clinical Supervisor and Medical Director, coordinates recruitment of qualified and competent providers and staff
Responsible for payroll processing, employee evaluations, and special employee issues
Coordinates employee benefits and employee payroll with appropriate offices
Promotes staff recognition and team building. Identifies ways to encourage and reward excellent job performance
Enforces and assists in the interpretation of CHOP’s Human Resources Policies and Procedures, including employee relations, rules of conduct, disciplinary action, grievance procedures, and other personnel issues
Oversee and maintain accurate records of staff certifications, licenses, and qualifications in accordance with institutional, regulatory, and compliance requirements
Develops and designs educational programs and materials
Maintains knowledge in the area of Integrative Health
Attends relevant conferences/workshops
Participates in professional organizations
Contributes to the expansion of knowledge within the field of Integrative Health
Contributes to the Team’s development and implementation of clinical research protocols
Participates in the design and organization of investigational activities
Assists with the identification of outcomes measures
Participates in composition of IRB submissions for research approval
Participates in data collection and analysis for research purposes
Participate in the presentation of original research at local, national, and international scientific meetings
Ensures that registration and billing processes for clinical research are followed
Contribute to the authorship and publication of scientific manuscripts
Coordinates and oversees all professional development activities, including internal and external workshops facilitated by Integrative Health staff on behalf of the program
Qualification
Required
Bachelor's Degree Nursing or healthcare related field
At least five (5) years of healthcare experience
Previous experience in health care practice and understanding of operations, registration, customer service, human resource management, finance and medical records management
Sound business aptitude with demonstrated experience and ability to analyze, implement and evaluate new ideas
Proficient in standard office applications with an understanding of organizational dashboards and spreadsheets. Ability to analyze, research and prepare comprehensive reports
Understands the value of systems and operational structures that promote a positive, productive work environment and workforce
Skill in exercising initiative, judgment, problem solving, decision-making
Skill in developing and maintaining effective relationships across disciplines and with medical and administrative staff, patients and the public
Excellent verbal and written communication skills
Excellent organizational, accountability, critical analysis and problem solving skills
Preferred
Master's Degree nursing, healthcare related field, public health, or leadership
At least three (3) years in a leadership position, preferably in a pediatric healthcare setting
Benefits
This job is eligible for an incentive program.
At CHOP, we are committed to fair and transparent pay practices.
Company
Children's Hospital of Philadelphia
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.
10001+ employees
H1B Sponsorship
Children's Hospital of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (175)
2024 (170)
2023 (140)
2022 (115)
2021 (70)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$33.35MKey Investors
UnitedHealthcare Community PlanNational Cancer InstituteBill & Melinda Gates Foundation
2025-12-10Grant· $1.7M
2025-09-29Grant· $1M
2025-06-18Grant· $1M
Leadership Team
Ron Keren
Senior Vice President and Chief Medical Officer
Adam Resnick
Director of the Center for Data Driven Discovery in Biomedicine (D3b)
Recent News
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