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Raymour & Flanigan Furniture and Mattresses · 1 day ago

Customer Service Coordinator $18 hourly

Buffalo, NY

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Raymour & Flanigan is a long-term, privately held company that values its associates and invests in their future success. They are seeking a Customer Service Coordinator to schedule and confirm repair service calls, coordinate communication with technicians, and resolve customer service issues.

E-CommerceFurnitureRetail

No H1B

Responsibilities

Schedule & confirm customer repair service calls

Coordinate & communicate with repair technician

Work independently to resolve customer service issues

Adhere to proper Warranty and protection guidelines

Serve as liaison between customers and the repair technician

Complete reports and other tasks/assignments as required

You must have excellent listening skills and the ability to work independently and with a team

Perform additional functions that may be assigned at the discretion of management

Qualification

Customer service skillsPhone etiquetteComputer skillsInterpersonal skillsTime managementMulti-taskPrior call center experiencePrior dispatcher experienceWork independentlyExperience in fast-paced environment