Gerber Collision & Glass · 1 day ago
Regional Client Performance Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $120K/yr
3+ years expGerber Collision & Glass is one of the largest collision repair companies in North America, seeking a Regional Client Performance Manager to maximize operational performance for assigned Insurance Partners. The role involves training, coaching, and developing operations teams while managing communication with the Insurance Partners and ensuring adherence to best practices.
AutomotiveCommercialConsumer GoodsHardwareMechanical DesignTransportation
Responsibilities
Supports achievement of operational and client metrics. Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership
Working to support a specific Insurance Partners and/or within a geographical area, conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class. Communicates/ coaches on audit findings for improvement or best practices
Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway. May oversees performance improvement initiatives in repair centers that are currently not meeting company and key client expectations. In partnership with Market leadership, creates and implements operating initiatives that will improve repair centers performance
Works in partnership with the National Account team to understand client requirements and current performance levels for a specific Insurance Partner(s). Helps communicate to the divisional leadership team and at the shop level current performance and helps teams build improvement plans. Helps communicate performance information and associated improvement plans to Insurance Partners
Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up
Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas focusing on increasing repair percentage, alternative parts utilization, fair judgment time and proper file documentation
Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans. Engages in Client calls to ensure understanding of current issues and to communicate important messages
Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures related to new acquisitions
Extracts and analyzes data from the company’s internal data reporting tools
Monitors and evaluates scorecard performance for insurance partners. Works with Market leadership to establish oversight, training and coaching plans to improve performance
In collaboration with Operations leaders, may recommend new operating initiatives that will improve repair center performance
Qualification
Required
Post-secondary education or professional equivalent experience
3 years previous experience in a collision repair environment or a similar role
3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
Valid Driver's License
Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Comprehensive knowledge of the estimating process
Excels at building and maintaining business relationships
Strong attention to detail and a high degree of accuracy
Communicate effectively, both verbally and in writing
Well-developed organizational skills with the ability to prioritize
Working knowledge of vehicle repairs practices
Understand key shop metrics, client expectations and how they impact the company's overall financial performance
Extensive Knowledge of the Management System (MIS) and Estimating Systems
Develop and maintain effective and professional working relationships with all levels of staff within the organization
Travel 40% annually
Valid driver's license or passport required
Ability to lift 35+ pounds
Some travel may be required in the Performance Managers assigned markets or to support a specific insurance partner
Performance Managers may be asked to support in other markets as requested
Benefits
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Company
Gerber Collision & Glass
Gerber Collision & Glass provides quality auto collision and glass repair services.
5001-10000 employees
H1B Sponsorship
Gerber Collision & Glass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (7)
2022 (3)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Eddie Moorer, MBA
Finance Business Partner: Southeast
Recent News
Business Insider
2025-10-25
Morningstar.com
2025-10-02
Company data provided by crunchbase