Apply on Employer Site

Promise · 2 days ago

Deployment Strategist

Washington, DC

Full-time

Hybrid

Senior Level

5+ years exp

Promise modernizes how government agencies and utilities support people in financial difficulty. As a Deployment Strategist, you will work closely with partners to understand their operations and translate insights into scalable solutions that drive measurable results.

Debt CollectionsFinancial ServicesFinTechGovernmentMobile Payments

No H1B

U.S. Citizen Only

Responsibilities

Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact

Own outcomes: Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation

Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can

Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency—ensuring Promise becomes an indispensable partner

Turn insight into innovation: Surface what’s working (and what’s not) from the field to influence product direction and future investments

Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results

Communicate with conviction: Build trusted relationships across all levels—from line staff to senior executives—by delivering highly effective, innovative solutions

Qualification

Customer successData analysisSaaS experienceStrategic implementationCross-functional collaborationGritCommunication skillsProblem-solvingFlexibility

Required

5+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in SaaS, fintech, or govtech

Builder's mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world

Customer obsession: You go beyond surface needs to understand the 'why' behind every request and solve for long-term success

Analytical horsepower: You're fluent in data, financial models, and metrics that define success—and you use them to guide decision-making

Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment

Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers

Flexibility & grit: You're energized by being close to the customer, field work, and the challenges of solving gnarly problems at scale