Call Center Retention Specialist jobs in United States
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Ultimate Staffing ยท 1 week ago

Call Center Retention Specialist

positionSan Diego, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $23/hr

Ultimate Staffing Services is actively seeking a dedicated and customer-focused Call Center Retention Specialist to join their client's team. The ideal candidate will be responsible for ensuring customer satisfaction and retention through excellent service and support.

EmploymentHuman ResourcesManufacturingStaffing Agency
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Comp. & Benefits
Hiring Manager
Kimberly Leuthard
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Responsibilities

Answer incoming calls from existing customers
Handle escalated customer concerns
Help customers use products and learn new features
Offer incentives to encourage repeat business
Respond to messages via email and chat
Help team members address customers
Process payments, returns, and refunds as needed

Qualification

Customer service experienceHandling escalated issuesCRM software proficiencyTechnical skillsDesire to grow

Required

Education requirement is a High School Diploma or Equivalent
Over the phone customer service experience
Previous service experience handling escalated issues/ retention
CRM and strong technical skills to navigate software and document interactions
Desire to grow! We are known for promotion from within

Benefits

Performance incentives

Company

Ultimate Staffing

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Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
dateFounded in 1994
location
Orange, California, USA
people-size501-1000 employees
web-link
http://www.ultimatestaffing.com/

Funding

Current Stage
Late Stage

Leadership Team

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Lisa Marez
Partnership Director
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Company data provided by crunchbase