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Christian Healthcare Ministries · 9 hours ago

Member Contribution Specialist

Barberton, OH

Full-time

Onsite

New Grad, Entry Level

Christian Healthcare Ministries is a health care sharing ministry for Christians, and they are seeking a Member Contribution Specialist to support their financial operations. The role involves accurately processing member contributions and payments while providing assistance with billing inquiries to ensure a positive member experience.

Health CareInsuranceNon Profit

Hiring Manager

Irennemarie Vega, M.B.A.

Responsibilities

Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms

Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures

Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns

Monitor payment activity to identify discrepancies, resolve issues, and escalate concerns to the Supervisor as appropriate

Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy

Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams

Meet daily productivity and accuracy standards while managing multiple tasks and priorities

Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements

Qualification

Payment processingFinancial data accuracyBilling systems proficiencyMicrosoft ExcelProfessional communicationAttention to detailTime managementProblem-solvingCross-functional collaboration