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Applied Engineering, Inc. - Yankton, SD · 3 days ago

Customer Service Technician

Yankton, SD

Full-time

Onsite

New Grad, Entry Level

Applied Engineering, Inc. is a company that focuses on customer service and manufacturing sales. They are seeking a Customer Service Technician to serve as the primary point of contact for customers, manage order requirements, and ensure compliance with regulations while maintaining customer satisfaction.

ConstructionFacilities Support ServicesManufacturingRobotics

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Extract or collect purchase order/contract from customer portal or email

Confirm delivery requested is consistent with lead times quoted and current capacity, pricing is correct, insures compliance with flow down requirements and identifies new requirements that need to be addressed

Convert purchase order/contract request into an internal production lot reflective of the requirements requested in purchase order

Reviews/analyzes customer forecast/demand to aid in managing capacity and scheduling a successful plan to achieve customer requirements

Monitors production and schedules shipments / routing according to customer demands, customer location, and business situation, aligning/directing shipment departures

Prepares documentation for export shipments assuring compliance with US Export laws

Coordinate new product introductions with the new part team

Enters / Maintains Part and Customer Information: Accurately and timely enters and maintains part, routing, and customer information in M1 or Epicor

Revises production schedules as required due to order changes, labor/material shortages, capacity constraints, unexpected situations, and collaborates with plant management personnel to develop a contingency plan

Applies the cost vs. benefit concept when making decisions on how resources are being allocated and / or consumed

Support other Duties as assigned

Qualification

M1Forecast moduleMicrosoft Office SuiteCustomer Internet PortalsCoaching/mentoringOrganizational skillsProblem solving

Required

Four year degree and/or relevant work experience in a manufacturing sales environment

Must possess excellent organizational skills, and problem solving/analysis abilities

The ability to teach and train others in a coach or mentor role as needed

Must possess strong computer skills including Microsoft Office Suite and Customer Internet Portals

Post-offer drug screen and background checks are required

This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as 'U.S. Persons' according to U.S. federal law