The University of Texas at Arlington - School of Social Work ยท 1 week ago
IT Analyst I
Arlington
Full-time
Onsite
Entry Level
1+ years expThe University of Texas at Arlington is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge. They are seeking an IT Analyst I to provide beginner to intermediate frontline technology support for client requests and incidents, ensuring high levels of customer satisfaction and collaborating with the IT team to resolve issues.
Higher Education
Responsibilities
Provide technical instructions to a non-technical audience
Collaborate with other members of the IT team, especially Service Desk staff but also other frontline IT Support teams to resolve common tickets/issues
Ensure prompt resolution of client issues and maintain high levels of customer satisfaction
Escalate issues internally as needed, & monitor progress through resolution
Analyzes, identifies, repairs, and restores services for various common accounts, email, network connectivity, software, academic technology, and endpoint device and peripheral issues
Resolve common reoccurring issues for clients
Assist clients in finding the right pre-existing training material for their questions
Record client requests and incidents in the approved ticketing system following expected use of templates and documentation requirements
Notify supervisor on need to updates knowledge articles and technical documents when work is impacted
Provide IT event support
Setup and management labs
Provide academic software support to students, faculty and staff
Help mentor and monitor student employee work
Performs other duties as assigned
Qualification
Required
High school diploma/ GED
Experience providing customer service in a front-facing role, with hands-on or remote computing experience
Willingness and ability to obtain job-related certifications as required (e.g., Dell, Apple, CompTIA A+, Microsoft 365 Certified Associate)
Preferred
Associates Degree in a related field
One (1) year of hands-on computing work experience supporting computing endpoints
Prior experience providing customer service in a front facing technical support environment
Prior experience supporting students, faculty, and staff in a higher-education setting
Benefits
Health insurance
Retirement plans
Paid time off
Company
The University of Texas at Arlington - School of Social Work
The School of Social Work at the University of Texas at Arlington is one of the nation's largest and most prestigious schools of Social Work.
Founded in 1967Arlington, Texas, US
51-200 employees
H1B Sponsorship
The University of Texas at Arlington - School of Social Work has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase