PowerTech, LLC · 1 day ago
Generator Coordinator
Council Bluffs, IA
Full-time
Onsite
Entry, Mid Level
2+ years expPowerTech, LLC is a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services. The Generator Coordinator plays a key role in ensuring smooth operations of generator services by coordinating service schedules, managing billing, and acting as a communication link between customers and internal teams.
ElectronicsIndustrialResidential
Hiring Manager
Shannon Skalka, MBA
Responsibilities
Manage weekly billing for residential and commercial generator work. This includes time and material billing and monthly service contract billing
Maintain generator maintenance contracts for new customers and cell kit monitor subscriptions
Enter generator inventory details on work orders to ensure accurate documentation and materials tracking
Maintain and update the Kohler lead portal with current customer and lead data
Pull monthly expiration reports to identify service contracts due for renewal and initiate customer follow-up
Set up new generator customers and enter job requests into the system
Coordinate and execute monthly service scheduling: generate reports, send to supervisor for review, create work orders, and distribute finalized orders to technician tablets
Submit product registrations and warranties accurately and in a timely manner
Respond to customer inquiries regarding billing, service coordination, and payment processing
Maintain an open work order report to track job status and support timely completion
Generate and distribute monthly reports including fuel and oil usage metrics
Process technician timecards and accurately log job-related information
Provide customer service backup and assist with incoming phone calls, job requests, and general administrative support as needed
Facilitate credit card payments for customers and record charges on work orders via the credit card tracking spreadsheet
Leverage ServiceTitan on a daily basis to support service operations
Ensure 100% accuracy in time entry, billing documentation, and portal submissions
Complete weekly billing by Friday deadlines, with any pending approvals followed up on by Monday
Support AR targets by contributing to a 2% or lower outstanding balance, aligned with contract terms and billing schedules
Maintain timely service scheduling, accurate reporting, and audit-ready billing documentation
Qualification
Required
2–5 years of experience supporting billing in one of the following areas: trade or construction services, power generator services, power systems, or industrial equipment maintenance
Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment
Excellent verbal and written communication skills
High attention to detail and a strong sense of urgency
Ability to work independently and collaboratively across departments
Strong problem-solving ability and resourcefulness in resolving billing and scheduling issues
Customer-focused mindset with proven relationship-building skills
Proficiency in Microsoft Office Suite, email, CRM/accounting software, and field service management tools
Self-motivated with a positive, team-oriented attitude and high ethical standards
A high school diploma or GED is required
Preferred
Experience using ServiceTitan is not required but is a plus
A bachelor's degree is a plus
Benefits
Company-paid medical insurance to support your health and well-being.
Comprehensive dental & vision coverage available.
Generous paid time off to recharge and relax.
Six paid holidays for work-life balance.
401(k) with 4% company match to invest in your future.
Company
PowerTech, LLC
At PowerTech, we don’t just maintain systems — we power progress.
51-200 employees
H1B Sponsorship
PowerTech, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Cody Forristall
Co-Owner
Josh Kallsen
President
Company data provided by crunchbase