Mary Kay Global · 2 weeks ago
Product Quality Complaints Group Leader
Lewisville, TX
Full-time
Onsite
Senior Level
5+ years expMary Kay Global is seeking a Product Quality Complaints Group Leader who will conduct complex data gathering and evaluation for product quality complaints. The role involves serving as a subject matter expert in Market Quality Events and managing personnel while developing efficient data analysis tools.
BeautyCosmeticsDirect MarketingDirect SalesE-CommerceHealth CarePersonal Care and Hygiene
Responsibilities
Provides direction and supervision to Senior Coordinators (or other quality exempt and/or nonexempt personnel). Ensures on-going training and development of staff. Develops and reviews operating procedures
Responsible for the U.S. Product Replacement Program (PRP) data collection, review, interpretation and reporting of information relating to the quality of MK product line. Serves as technical leader for advising and providing direction related to both routine & complex special reporting requests from internal partners and potentially external organizations
Serves as a subject matter expert in quality data analysis. Reviews existing reports and data insights, elevates content and report quality and validates data accuracy. Reviews system capabilities to understand how system reports can be automated, and which reports can increase productivity. Provides Historic Product Review data to support New Product Development
Serves as the technical project leader for Market Quality Events to include creation, details gathering, filtering to Corporate, Site and International personnel. Provides updates to include inspection approval and inspection results. Coordinates approval of credit requests. Trains international quality partners in Market Quality Events. Provides recommendations for successful events handling
Responsible for US Call Center Operations Product Quality Complaints data and associated activities to include ongoing feedback and training. Conducts technically complex research to develop, evaluate and disseminate product-related technical information. A sound technical background as well as active listening skills and investigative techniques are necessary to correctly assess and resolve problem situations
Serves as subject matter expert in reporting and analyzing of Key Performance Indicators (KPIs) to include External DPPM, CPM, and Top 10 from North America Region. Interfaces with Global Quality Partners and other divisions to identify and address emerging quality issues
Qualification
Required
5+ years experience in pharmaceutical industry
Bachelor/University Degree
Advanced knowledge of various systems and analytical measurement tools to track, evaluate and help resolve customer issues and to recommend changes to existing tools
Excellent communication and organizational skills to interface with global personnel, customers, and authorities to effectively convert technical information into layman's terms
PC and Internet skills to effectively enter information into the Company's computer systems and to research and analyze data
Strong data and analytical skillset
Experience in tools like Agile and Tableau
Interest in IT services and data analytics infrastructure
Preferred
Bilingual skills are beneficial
Company
Mary Kay Global
Mary Kay Global is an online portal that offers beauty care products.
1001-5000 employees
H1B Sponsorship
Mary Kay Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (2)
2022 (5)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Annette (Jones) Morton
CEO Business Owner - Consultant
Dora Behan
CEO/Recruiter/Professional Trainer/ Business & Self Developnent
Recent News
2025-10-09
2025-08-14
Company data provided by crunchbase