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Centra Credit Union · 1 day ago

Mortgage Loan Servicing Specialist

Columbus, Indiana, United States

Full-time

Onsite

Entry Level

$23.70/hr - $23.70/hr

1+ years exp

Centra Credit Union is a leading financial institution headquartered in Columbus, Indiana, dedicated to making a meaningful impact in its Members’ financial lives. The Mortgage Loan Servicing Specialist is responsible for maintaining mortgage files and ensuring all related processes and communications are managed effectively throughout the loan lifecycle.

BankingFinanceFinancial Services

Culture & Values

Responsibilities

Manages import loans from appropriate system. Complete any missing fields that did not get filled during the import

Communicates with Members, Team Members, vendors, insurance companies, Treasures office, Recorder’s office for request or assistance related to mortgage loans. These requests are of a wide variety daily: payment reversals, payoff request, escrow analysis questions, Private Mortgage Insurance (PMI) removal, add or remove escrow, insurance damage claim checks/process, funds in unapplied, payment posted incorrectly, partial release, recast, rate modification, mortgage deferral, and rerun escrow analysis

Works with vendors, insurance companies, Treasurer’s Office and Members to ensure all items related to escrow (tax and insurance) are paid promptly. Escrow analysis research is done prior to running the escrow analysis and surplus checks are processed timely

Creates statements, Adjustable-Rate Mortgage (ARM) notices, construction interest statements, and annual interest statements

Submits monthly closings list to third-party auditor, sending the files selected for audit. Preparing and logging audits for Freddie Mac, Federal Home Loan Bank (FHLB), PMI companies, and third-party auditors, internal and external auditors. Ensuring Mortgage Electronic Registration (MERS) site is visited for contact reviews. Paid off mortgage files are pulled, and releases prepared, reviewed, check cut and mailed. Review the Unapplied report daily. Pull and email the weekly variable index for the mortgage rates, review loan imports for accuracy, logging closing on spreadsheet for Preclosing Freddie Mac selections