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Bank Five Nine (Community Bank) · 1 day ago

Customer Service Manager I

Brookfield, WI

Full-time

Onsite

Entry, Mid Level

1+ years exp

Bank Five Nine is a community bank with over 165 years of service, dedicated to improving lives in Wisconsin communities. They are seeking a Customer Service Manager who will lead a team to ensure exceptional customer service, manage risk, and support employee development while complying with bank policies.

BankingFinancial ServicesLendingMortgage

Growth Opportunities

Responsibilities

Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement

Leads by example and helps to create a positive environment

Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies

Ensures the staff delivers distinctive customer service

Works to resolve internal and external customer issues promptly and courteously

Ensures staff complies with established standards and regulations

Resolves audit exceptions in a timely manner on an as needed basis

Qualification

Coaching experienceLeadership in bankingAudit/compliance expertiseCustomer service skillsBasic keyboarding skillsWindows navigationNew accounts experience