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Alcanza Clinical Research · 12 hours ago

Patient Liaison (Patient Recruitment)

Boston, MA

Full-time

Onsite

Senior Level

5+ years exp

Alcanza Clinical Research is a growing multi-site, multi-phase clinical research company with a strong presence across various therapeutic areas. The Patient Liaison is responsible for supporting onsite patient recruitment efforts, conducting pre-qualification and scheduling activities to ensure a smooth enrollment process.

Clinical TrialsHealth CareMedical

Responsibilities

Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel

Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc

Monitor/manage onsite patient screening visit schedule – schedule/ reschedule appointments as needed or requested

Own No-Show/DNQ tracking, triaging, optimization

Capture/manage inbound physician referral leads

Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs

Ensure timely and consistent updating to Clinical Conductor/CTMS – updating patient touches/patient profile statuses, etc

Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency

Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits

Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed

Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria

Manage patient portal leads (central campaigns) to include review, calling and updating patient leads

Monitor status of Refer-A-Friend campaigns

Represent company with HCP referral partners for local support and relationship management

Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed

May assist with new recruiter training and retraining of current team members

Perform all other duties that may be requested or assigned

Qualification

CTMS experienceMedical licenseCalendar managementCustomer serviceBilingual (English/Spanish)Listening skillsHIPAA complianceOrganizational skillsAttention to detailWritten communicationVerbal communicationProblem-solving

Required

A high school diploma, or equivalent

A minimum of 5 years' experience in a medical, healthcare, or medical research environment, or a similar field, or an equivalent combination of education and experience

Proficiency with computer applications such as email, electronic health records, and basic applications

Ability to type proficiently (40+ wpm)

Strong organizational skills

Attention to detail

Basic math proficiency

Well-developed written and verbal communication skills

Well-developed listening skills

Ability to work well alone as well as in a team atmosphere

Ability to handle multiple tasks and changes in workloads and priorities

Professionalism and respect for others

Self-motivated and strong work ethic

High degree of honesty and dependability

Ability to work under minimal supervision

Ability to identify problems and help find solutions

Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines

Preferred

MA, CNA, LPN/LVN, EMT or other medical license

Experience with therapy areas

Customer service experience

Calendar management/scheduling experience

CTMS (Clinical Trial Management System) experience

Bi-lingual (English / Spanish) proficiency

Benefits

Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.