Classical Academic Press · 1 day ago
Customer Support Coordinator
Camp Hill, PA
Full-time
Onsite
New Grad, Entry LevelClassical Academic Press (CAP) is a faith-based publisher of award-winning curricula and educational media designed for classical schools, Christian schools, homeschoolers, and charter schools. They are seeking a full-time Customer Support Coordinator to serve as a central connection point for customer communication, community support, and marketing operations.
E-LearningEducationPublishingTextbookTraining
Hiring Manager
Jay McClymont
Responsibilities
Answer all inbound customer phone calls with professionalism and clarity
Manage the HubSpot Support Inbox, ensuring timely responses and accurate resolutions
Advocate for customer needs across departments and contribute to improving customer experience processes
Provide direct support for:
Ask the Magister inquiries
MyLibrary access and troubleshooting
Digital resource and fulfillment questions
Forms, ShelfIt, and other web-based tools
Assist in setting up co-ops, including coupon creation and distribution
Support the marketing team with the annual CAP Catalog project, including planning, proofing, coordination, and task management
Seasonal conference planning and logistics support
Manage and maintain customer and audience segmentation, ensuring list freshness and accuracy
Assist with marketing automations, including:
Post-purchase customer journey emails
Multi-step drip campaigns
Customer lifecycle email updates
Provide administrative or communication support to marketing initiatives as assigned
Contribute to the development and maintenance of CAP’s AI database for customer support, including tagging, categorization, and content updates
Schedule and coordinate internal learning opportunities such as Lunch & Learns with various authors and members of the CAP leadership team
Assist with annual seasonal communications, including coordinating and sending Christmas cards
Qualification
Required
A cover letter is required for consideration for this position and should be attached as the first page of your resume
The cover letter should (1) address your specific interest in the position, (2) respond to the stated mission of Classical Academic Press found on our Careers page, and (3) outline skills and experience that directly relate to this position
Strong verbal and written communication abilities
Excellent organizational and administrative skills
Comfort working both independently and collaboratively
Proficiency with Google Suite and cloud-based tools
A proactive, empathetic, customer-first mindset
Preferred
Bachelor's degree in a related field
Experience in customer service, marketing, operations, or community support (ideally in education or publishing)
Familiarity with classical homeschooling or classical Christian education
CRM experience (HubSpot strongly preferred)
Company
Classical Academic Press
Classical Academic Press is an education curriculum and consulting firm that offers educational materials, e-courses, and training services. It is a sub-organization of Scholé Academy.
Founded in 2001
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Christopher Perrin
Publisher/Consultant
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