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Dollar Bank · 1 day ago

Branch Quality Analyst

Pittsburgh, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Dollar Bank is a financial institution seeking a Branch Quality Analyst to support operations and compliance across branches and internal departments. This role involves enhancing customer service and operational integrity while serving as a resource for various bank areas, utilizing multiple software systems to implement changes and improvements.

BankingFinancial ServicesLendingVenture Capital

H1B Sponsor Likely

Responsibilities

Learn multiple Bank software applications to assist with operational and technological questions

Participate in project testing for various applications and host projects

Provide operational support to branch/department representatives on varied subjects to include product/services, processes, compliance and record keeping, quality assurance and systems

Assist in the development of written communications to implement projects including memos, training materials and operational manual sections

Research, write and distribute operational memos to branches as needed

Update/create current process guides for the department and branches

Act as a resource for questions/inquiries from branches and other departments

Monitor and mitigate teller outages and branch losses and assist with any branch balancing issues

Monitor and review various reports making corrections/revisions as needed

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions

Qualification

Bank operations knowledgeRegulatory compliance knowledgeMicrosoft Office proficiencyProblem solving skillsCustomer service skillsMulti-tasking abilityOral communication skillsWritten communication skillsDetail oriented

Required

High school diploma/GED required

Six months branch supervisory or branch management experience required, including experience in coaching/managing and providing guidance in connection with operations, procedures, and regulatory compliance

Strong knowledge of Bank operations and procedures as well as regulatory compliance

Detail oriented and able to multi-task and have good problem solving and analytical skills

Strong customer service and oral and written communication skills

Able to prioritize and meet deadlines while handling multiple projects

Working knowledge of Microsoft Office suite products particularly Word and Excel

A rotating schedule is required including some evenings until 6:00 PM and some Saturdays. After-hours support will also be required approximately once every six weeks

Preferred

Some college strongly preferred

Knowledge of Dollar Bank specific procedures is a plus

Benefits

Comprehensive benefits package including medical

Dental

Vision

401(k) with immediate vesting

Tuition reimbursement

Gym membership reimbursement

401(k) with immediate vesting

Tuition reimbursement

Gym reimbursement

Company

Dollar Bank

Glassdoor3.8

Dollar Bank is a full service, regional bank providing banking services

Founded in 1855

Pittsburgh, Pennsylvania, USA

1001-5000 employees

http://dollar.bank

H1B Sponsorship

Dollar Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (2)