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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 day ago

(NEX NORFOLK) SALES ASSOCIATE - MINI MART

Norfolk, VA

Part-time

Onsite

New Grad, Entry Level

Navy Exchange Service Command (NEXCOM) is seeking a Sales Associate for their Mini Mart location. The role involves selling general merchandise, providing excellent customer service, and ensuring the smooth operation of the Food and Beverage Convenience Bar.

Information Technology

Responsibilities

Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise, and suggests additional items to complement the customer's selections. Where applicable, offers customers the opportunity to purchase extended product warrantees. Explains coverage, benefits,. and price

Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting sales team members to the maximum extent possible

Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points, warrantee coverage, etc. Communicates product-related information to customers knowledgeably and legibly

Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc

Completes sales transactions efficiently. Thanks customers for their patronage

As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) in an accurate and procedurally correct manner

Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits

Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result

Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft

Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories

Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely

Eligible for and participates in applicable commission and gainsharing sales incentive programs

Is required to lift up to 25 lbs. as it relates to job duties including, but not limited to: assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc

Open and close the Food and Beverage Convenience Bar

Ensure all equipment is turned on during opening of the Minimart and turned off during closing (i.e. display merchandiser, signs, etc.)

Preheats and display products in heated display merchandiser

Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (i.e. napkins, straws, cups, lids, creamer, sugar, etc.,) required in the holding bins on the beverage bar

Ensure all products remaining at the close of business are time dated when placed in the refrigerator

Ensure cleaning of small wares/equipment throughout the day and at closing, effective time/dating of food and beverage products to ensure quality and food integrity

Monitors the temperature on refrigerators and freezers a minimum of 3 times daily (i.e. early morning, mid-day, and late afternoon) to ensure equipment is maintaining required temperature

May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter

Performs other related duties as assigned

Qualification

Customer serviceSales techniquesCash register operationFood safety knowledgeTeam collaborationCommunication skills

Required

Sells general merchandise to customers exercising professional selling techniques

Works as part of a sales team to provide service which anticipates and exceeds customer expectations

Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to: opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary

Greets and engages customers in conversation for purposes of providing sales related assistance

Assists in the selection of merchandise, and suggests additional items to complement the customer's selections

Where applicable, offers customers the opportunity to purchase extended product warrantees

Explains coverage, benefits, and price

Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards

Assists/supports sales team members to the maximum extent possible

Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points, warrantee coverage, etc

Communicates product-related information to customers knowledgeably and legibly

Ensures assigned areas are fully stocked, and merchandise is neatly arranged

Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc

Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc

Completes sales transactions efficiently

Thanks customers for their patronage

As required, performs cash register transactions

Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) in an accurate and procedurally correct manner

Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc

Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits

Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc

Handles customer returns and problems tactfully and efficiently

Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result

Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft

Unpacks, stages, and moves merchandise as assigned

Assists in creating store displays and in performing periodic inventories

Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely

Eligible for and participates in applicable commission and gainsharing sales incentive programs

Is required to lift up to 25 lbs. as it relates to job duties including, but not limited to: assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc

Open and close the Food and Beverage Convenience Bar

Ensure all equipment is turned on during opening of the Minimart and turned off during closing (i.e. display merchandiser, signs, etc.)

Preheats and display products in heated display merchandiser

Ensure all products remaining at the close of business are time dated when placed in the refrigerator

Ensure cleaning of small wares/equipment throughout the day and at closing, effective time/dating of food and beverage products to ensure quality and food integrity

Monitors the temperature on refrigerators and freezers a minimum of 3 times daily (i.e. early morning, mid-day, and late afternoon) to ensure equipment is maintaining required temperature

May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter

Preferred

No Experience Required

High School Graduate Or Equivalent Preferred

Benefits

Eligible for and participates in applicable commission and gainsharing sales incentive programs.

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946