Apply on Employer Site

Workforce Opportunity Services · 2 days ago

Service Desk Agent-Technical Support

US-TX-Farmers Branch

Full-time

Hybrid

New Grad, Entry Level

$19/hr - $19/hr

Workforce Opportunity Services is seeking a Service Desk Agent-Technical Support to provide technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile devices. The role involves responding to standard questions and issues, troubleshooting software and hardware problems, and documenting service requests while following established procedures.

CommunitiesNon Profit

Responsibilities

Provides technical support for standard configurations of workstations, personal computers and associated hardware and software

Troubleshoots standard software and hardware questions, issues, problems and failures via telephone, chat or tickets

Identifies complex issues, questions and problems and refers them to more senior staff or other IT groups for investigation and resolution

Screens, diagnoses and resolves or refers specific assigned inquiries and work requests received via phone, chat or tickets related to maintenance of personal computers, workstations, software and associated hardware; refers those requests to appropriate IT staff for resolution

May work with other members of the staff to resolve more complex matters

Works to develop an understanding of standard issues, questions and problems with standard workstations, personal computers, software and associated hardware and the resolutions to those matters

Follows policies, procedures and standards in responding to end user requests and providing end user support

Documents and reports all service requests and their outcome, following standard procedures and practices

Performs other responsibilities associated with this position as may be appropriate and assigned

Qualification

MacOSLinuxMicrosoft Operating SystemsPersonal Computer TechnologyCustomer Service SkillsAnalytical SkillsOrganizational SkillsTeam-oriented

Required

Authorized to work in the United States

High School Diploma or Equivalent

Available to work full-time

Experience with MacOS

Experience with Linux

Knowledge of Microsoft Operating Systems (Windows 10/11 and Office 365) and applications

Knowledge of personal computer technology and hardware as well as cellular telephones

Knowledge of the M.I.S. environment

Excellent customer service skills

An aptitude for identifying, analyzing, and resolving common technical issues, questions, and problems with personal computers, workstations, software, and associated hardware