Reqroute, Inc · 3 days ago
Desktop Support Technician
Raritan, NJ
Contract
Onsite
New Grad, Entry LevelReqroute, Inc is seeking a Desktop Support Technician to provide IT support in a manufacturing and lab environment. The role involves troubleshooting IT devices, managing asset lifecycle, and ensuring connectivity while adhering to safety and compliance standards.
Staffing & Recruiting
Responsibilities
Experience in supporting overall manufacturing / lab IT systems and IT devices
Familiarity with manufacturing, lab and Data Center IT equipment
Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc
Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
Strong focus on quality and attention to detail
Provide smart Hands and Feet support for Technology team on demand
Rack and Stack Support for commissioning/decommissioning infra devices to be provided
Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity
Co-ordination for cable patching with Vendors or enable on demand
Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Installing and configuring hardware and software components to ensure usability by end users
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
Experience in supporting overall manufacturing / lab IT systems and IT devices
Familiarity with manufacturing, lab or distribution center IT equipment
Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
Advanced Microsoft skills (server support, etc.)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
Strong focus on quality and attention to detail
Qualification
Required
Experience in supporting overall manufacturing / lab IT systems and IT devices
Familiarity with manufacturing, lab and Data Center IT equipment
Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc
Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
Strong focus on quality and attention to detail
Provide smart Hands and Feet support for Technology team on demand
Rack and Stack Support for commissioning/decommissioning infra devices to be provided
Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room
Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity
Co-ordination for cable patching with Vendors or enable on demand
Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
Installing and configuring hardware and software components to ensure usability by end users
Advanced Microsoft skills (server support, etc.)
Company
Reqroute, Inc
Reqroute is a Staffing and Recruitment Marketing firm based in the heart of Silicon Valley in California.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Terrina Butler
Vice President of Strategy and Client Partnerships
Company data provided by crunchbase