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KGPCo · 1 week ago

Account Representative

US-KS-Lenexa

Full-time

Onsite

New Grad, Entry Level

KGPCo is the go-to partner to Communications Service Providers. The Account Representative serves as a point of contact for assigned customers, building and maintaining positive relationships while providing excellent customer service and managing order inquiries.

SoftwareTelecommunications

Responsibilities

Builds and maintains positive relationships and provides excellent customer service

Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports

Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction

Participate in customer calls to provide updates on orders and/or answer questions

Performs other duties as requested by Supply Chain Supervisor or Manager

Qualification

Customer service experienceMicrosoft Office proficiencyCommunication skillsOrganizational skillsPrioritize workProblem-solving ability

Required

Associate's Degree (A.A.) or equivalent from a two-year college or technical school

Prior work experience in related office and/or customer service experience or equivalent combination of education and experience

Proficient with Microsoft Office including Word, Excel, and Outlook

Excellent written and verbal communication and strong organizational skills

Ability to establish a strong rapport with customers

Ability to prioritize work in a fast-paced work environment

Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues

Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance

The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations