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LanceSoft, Inc. · 3 weeks ago

CORP - Campaign Execution Analyst

Houston, TX

Full-time

Hybrid

Entry Level

$25/hr - $29/hr

1+ years exp

LanceSoft, Inc. is a company that provides operational analysis and implementation support for retail mass marketing products. The Campaign Execution Analyst will collaborate with cross-functional teams to manage end-to-end delivery of marketing campaigns and ensure compliance with operational processes.

Information Technology

Growth Opportunities

Responsibilities

Work collaboratively with cross-functional teams across the organization, especially marketing and sales, to successfully develop timelines and manage end-to-end delivery of retail marketing Residential and Small Business/Builder/Multi/family acquisition and retention campaigns

Coordinate and execute tasks as required to support campaigns, projects, and product implementations

Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution and escalates accordingly

Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products and prices to market

Gather, analyze, and document business requirements, business cases and approach documentation for new marketing capabilities and programs. This document includes the recommendations on 'how' to implement requested functionality

Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation

Continually evaluate effectiveness of Campaign Execution processes. Identify and document possible improvement areas and repetitive/repeatable automation opportunities and develop solutions to address them

Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings

Designs/implements/manages robust processes and/or database solutions to support new business and operational activities

Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance

Manage multiple, concurrent projects and able to deliver

Monitor customer communications for multiple brands – both automated and manual – to ensure compliance with rules, internal policies, and regulatory guidelines

Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly

Manage report development for Campaign Execution in support of campaigns

Qualification

Campaign managementProject implementationBusiness analysisMicrosoft OfficeSAP/CRM knowledgeRetail market knowledgeAnalytical aptitudeInterpersonal communicationProblem-solvingAttention to detailTeam collaborationTime management

Required

High School Diploma or equivalent required

1-3 years related professional experience

A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills

Coordinate and execute tasks as required to support campaigns, projects, and product implementations

Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution and escalates accordingly

Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products and prices to market

Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation

Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings

Designs/implements/manages robust processes and/or database solutions to support new business and operational activities

Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance

Manage multiple, concurrent projects and able to deliver

Monitor customer communications for multiple brands – both automated and manual – to ensure compliance with rules, internal policies, and regulatory guidelines

Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly

Manage report development for Campaign Execution in support of campaigns

Preferred

Bachelor's degree from an accredited college or university strongly preferred with a focus on operations, computer science, information systems or engineering preferred

Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project

Knowledge of SAP/CRM preferred

Knowledge of ERCOT, East, and Canada retail competition, customer protection rules, Competitive Retailers preferred