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Onward Search · 1 week ago

UX Service Designer [80756]

Wilmington, DE

Contract

Onsite

Entry, Mid Level

$80/hr - $84/hr

2+ years exp

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re seeking a UX Service Designer to support our client, an American multinational banking institution, in creating AI-enabled solutions as part of their UX Design Team.

AdvertisingHuman ResourcesRecruitingStaffing Agency

Hiring Manager

Jim Ward

Responsibilities

Collaborate with AI focused Engineers and Business Stakeholders to develop Journey Maps and Service Blueprints to visualize business workflows and integrated AI solutions

Day to day includes 60% Research & Service Design, 20% UX/Experience Design, 20% collaboration with Engineering, Product, and Stakeholders for projects that include serving Internal Employees, Government Relations, External Stakeholder Initiatives, e.g. Philanthropic/Public Engagements

Work with cross-functional Teams including UX Designers, Product Managers, and Tech Engineers to develop innovative, user- friendly products

Provide solutions for critical areas within the user-flow. identify user needs and partner with Engineering to build low-code workflows and AI-enabled experiences

Lead Workshops to gather customer insights and identify improvements

Help define the User Model(s) and User Interface(s) for new and existing products

Develop High Level Storyboards, Mockups and Prototypes

Qualification

User Experience DesignService DesignAI-Enabled WorkflowsJourney MappingService BlueprintingUser-Centered DesignPythonJavaScriptVisual DesignPrototyping