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BVA Bear's IT Solutions · 3 days ago

Senior Deskside Support Technician – Philadelphia- (P/T Position)

Boiling Springs, PA 17007

Full-time

Hybrid

Senior Level

5+ years exp

BVA Bear's IT Solutions is seeking a Senior Deskside Support Technician for a part-time role providing high touch IT support to Philadelphia City Council members and staff. The technician will be responsible for workstation setup, troubleshooting, and delivering professional service in a fast-paced environment.

Information Technology & Services

No H1B

U.S. Citizen Only

Responsibilities

Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools

Perform individualized workstation setup, configuration, upgrades, and data migration

Respond to, resolve, and document service requests using the City approved ticketing system

Support audiovisual and collaboration technology for City Council meetings and public hearings

Deliver end user training and technology refresher sessions

Assist with Right-to-Know RTK data collection support activities as required

Execute transitioning and transition out tasks under the direction of the Project / Operations Manager

Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions

Qualification

Deskside support experienceWindows operating systemsMicrosoft 365Customer service skillsCollaboration toolsAudiovisual supportGovernment user support

Required

Minimum 5–7 years of deskside or desktop support experience

Strong customer service skills and experience supporting executive or government users

Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools

U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment