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SafeRide Health · 1 day ago

Bilingual Spanish Customer Service Representative

United States

Full-time

Remote

Entry Level

1+ years exp

SafeRide Health is a technology company dedicated to helping those in need get to medical appointments. They are seeking a Bilingual Spanish Customer Service Representative to handle inbound and outbound calls, gather detailed trip information, and assist members with their transportation inquiries.

Health CareMedicalTransportation

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans

Accurately enter ride details to ensure successful ride completion

Confirming member eligibility

Answering Member inquiries regarding transportation services

Identifying and assessing Member's additional needs

Intaking of Member concerns

Actively working with other internal departments to quickly address real-time issues

Other duties as assigned

Qualification

Customer ServiceBilingual SpanishMedicaidMedicare knowledgeProblem-solving skillsCommunication skillsTyping speed 35 wpmEmpathyInterpersonal skillsConflict resolutionTeamwork

Required

High school diploma or equivalent

One (1) year of inbound call center experience in high call volume atmosphere

Must be able to pass a criminal background record check and sanctions check

Must be a US Citizen

Must have the ability to work flexible shifts

Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment

Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone

Positive and helpful attitude

Exceptional interpersonal skills and conflict resolution ability

Ability to work independently and/or with a Team

Accurately type 35 wpm or more

Flexible with the ability to adapt to changes in business, strategy, and technology

Ability to empathize with the Member and/or Member's guardian

Must be able to work with geographically and culturally diverse populations and personalities