Database Engineer II - AMZ23042.8 jobs in United States
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Amazon · 2 weeks ago

Database Engineer II - AMZ23042.8

positionSeattle, Washington, USA
timeFull-time
remoteOnsite
seniorityMid Level
money$125K/yr - $169K/yr
date3+ years exp

Amazon Web Services, Inc. is seeking a Database Engineer II to resolve customer technical issues and improve support processes. The role involves providing tailored solutions, mentoring new team members, and driving improvements in customer experience through technical support and feedback to internal teams.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue
Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
Responsible for staying current and continuously learning groundbreaking technologies
Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others
Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services
Help coach/mentor new team members

Qualification

Technical supportSoftware developmentObject oriented programmingDatabase administrationComputer science degree

Required

A Bachelor's degree or foreign equivalent in computer science or related field
3 years of experience in job offered or systems engineering, database administration, technical consultant, or related occupation
3 years of experience in technical support
1 year of experience in software development
1 year of experience in with object oriented language

Benefits

A sign-on bonus and restricted stock units may be provided as part of the compensation package
A full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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