Workday · 1 week ago
P4 Sr. Customer Success Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$119K/yr - $178K/yr
7+ years expWorkday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. The role focuses on engaging customers to ensure they derive meaningful value from Workday's offerings, enhancing product adoption, and securing renewals through tailored approaches that meet unique customer needs.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareHuman ResourcesSaaSSoftware
Responsibilities
Focused on high-touch, curated experiences for Workday’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs
Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
Collaborating cross functionally with account team members to create a seamless & optimal customer experience
Creating customer champions and advocates
Qualification
Required
Minimum of 7-10 years in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels
Customer management experience in a complex software or SaaS environment
5+ years demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management)
Consistent track record to collaborate and build positive relationships with customers including the executive level
Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
Ability to travel up to 30%
Preferred
Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred
Bachelor degree or equivalent work experience; Business or Technical degree preferred
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
Workday
Workday provides SaaS-based enterprise solutions for a company's human resources and financial management activities.
10001+ employees
H1B Sponsorship
Workday has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (331)
2024 (388)
2023 (262)
2022 (503)
2021 (290)
2020 (229)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Elliott Management Corp.New Enterprise AssociatesGreylock
2025-09-16Post Ipo Equity· $2B
2012-10-12IPO
2011-10-24Series F· $85M
Leadership Team
Aneel Bhusri
CEO and Co-Founder
Peter Bailis
Chief Technology Officer
Recent News
International Business Times
2026-01-14
2026-01-14
Company data provided by crunchbase