Tomorrow's Technology Today · 3 months ago
IT Support Specialist – Your Next Step in Tech
St Henry,OH,US
Full-time
Onsite
Entry, Mid Level
2+ years expTomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH, serving small and medium-sized businesses in North-West Ohio and North-East Indiana. The Help Desk Support - Level 1 role is responsible for managing and maintaining client networks, ensuring client satisfaction, and resolving incidents efficiently to prevent disruptions.
Information TechnologyVirtualizationVoIP
Responsibilities
Managing and maintaining our end client's networks
Ensuring client satisfaction and quieting their networks
Quickly resolving incidents that our clients open tickets for
Constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware
Qualification
Required
Excellent computer skills and knowledge in basic networking configurations
Experience and demonstrated proficiency in Windows 11, Microsoft 365, printers
Strong client relationship skills
Ability to provide and maintain detailed documentation on each job
Ability to remain in contact with the client thru the completion of the incident
Strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required
Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job
Must be able to multi-task and operate in a fast paced environment while maintaining a disciplined approach to oversee clients' needs
The ability to understand the clients' requirements and plan the support strategy is essential
Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists
These problems must often be diagnosed remotely so excellent listening skills, insightful questioning ability, and resourcefulness are required
Excellent listening and communications skills are required for interaction with other employees, clients and vendors
The ability to communicate in English verbally and in writing is essential
Reports, email correspondence, schedules, presentations are all typical requirements of this position and must be effectively and professionally communicated
Also the interpersonal and communication skills to support a wide variety of users and their technical needs are necessary
Organized, detail oriented and self-motivated
Problem-solving and planning abilities and the ability to meet reasonable deadlines
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Tasks require walking, sitting, bending, reaching, mobility, and lifting (50 lbs)
The person in this job must be able to drive
A valid driver's license and driving record that is satisfactory to the Company must be demonstrated at hire and periodically thereafter
Having your own reliable transportation is a must as you will occasionally be required to visit client sites
Ability to build positive and collaborative relationships
Willingness to develop professionally. Continuing education is a must!
Ability to work with little supervision
2+ years' experience in computer network management is required
Valid driver's license and reliable transportation is required (occasional client visits are required)
Preferred
A+ Certification is preferred. Must be attained in first 90 days
Microsoft Certified Professional (MCP) is preferred or will be required the first year
Experience in managing end client networks is preferred
Experience with Autotask, NAble NCentral, Sentinel 1, Ubiquiti, and SonicWall is a plus
Company
Tomorrow's Technology Today
Tomorrow's Technology Today offers VoIP, virtualization, network security, website creation, data backup and technical assistance services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Lisa Niekamp-Urwin, PMP
President - CEO
Company data provided by crunchbase