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First Merchants Corporation · 1 day ago

Operations Support Specialist I

Daleville, IN

Full-time

Onsite

Entry Level

1+ years exp

First Merchants Bank is seeking an Operations Support Specialist I to join our team. This position will be the first line of support for all banking centers and internal departments in regard to upholding operational policies and procedures in accordance with legal and compliance regulations.

Financial Services

Responsibilities

Serve as the liaison for all internal departments

Utilize multiple technology platforms to troubleshoot issues for all lines of business and internal departments

Ensure procedures and risk mitigation are considered when assisting internal departments with issues pertaining to banking center operations

Provide guidance and resources to banking centers including, but not limited to, banking operations, deposit and loan product servicing and troubleshooting digital platforms

Utilize risk-based problem solving to assist Banking Centers with operations and customer issues by telephone (telephone queue), Case Manager tickets and web-based chat services (chat queue)

Assist Operations Support Team with daily departmental processes such as maintaining optimal cash levels at Banking Centers and ATMs, completion of project tasks and compilation of data for bank operational reports

Responsible for review and approval of legal documents to mitigate risk and potential litigation for First Merchants Bank (trust, power of attorney, court orders, deceased documents, etc)

Provide direct support of banking operations in instances where risk or scope require centralization (e.g. foreign currency processing, ATM deposit review, deposit exception waivers, loan payoff quotes)