Apria · 10 hours ago
Branch Coordinator - TELEWORK
Glen Allen, VA
Full-time
Onsite
Entry Level
$17.50/hr - $20/hr
2+ years expAccendra Health is dedicated to simplifying healthcare and improving the quality of life for patients at home. The Branch Coordinator will support daily operations across multiple branch offices, focusing on high acuity respiratory and pediatric populations, while handling customer inquiries and documentation to ensure compliance with insurance guidelines.
Health Care
Responsibilities
Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines
Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary
Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage
Perform post-delivery work order confirmation and data entry
Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders
Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes
Collect credit card/billing information as needed
Assist with patient scheduling for delivery and pick up of equipment
Carry out filing, and faxing records on a routine basis
In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments
May perform outbound customer satisfaction calls to patients and referrals
Performs other duties as required
Qualification
Required
High school diploma or GED is required
Good organizational skills
Strong customer relations/problem solving
Strong phone skills
Strong interpersonal and teamwork skills
Ability to multi-task effectively
Ability to communicate effectively via phone using technology software electronically
Microsoft Office programs
Basic printing/faxing/scanning
English (reading, writing, verbal)
Basic Math Skills
Preferred
At least two years related experience in an office environment is preferred
Knowledge of DOT/FDA Regulations
Bilingual (reading, writing, verbal)
Previous interaction with the Public in a service management industry
Benefits
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
Company
Apria
Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-01-10Acquired
2021-02-10IPO
Leadership Team
P
Perry Bernocchi
CEO
Recent News
2025-09-17
2025-01-16
Company data provided by crunchbase