1st Source Bank · 1 day ago
Mortgage Loan Sales Specialist, Retail Mortgage Origination, South Bend, IN
South Bend, Indiana, United States
Full-time
Onsite
Senior Level
5+ years exp1st Source Bank is seeking a Mortgage Loan Sales Specialist to oversee training for Mortgage Loan Originators and Mortgage Loan Assistants. The role involves designing and updating training programs, conducting training sessions, and ensuring compliance with regulatory standards.
BankingFinanceFinancial Services
Responsibilities
Oversees training for Mortgage Loan Originators (MLOs) and Mortgage Loan Assistants (MLAs) that includes web-based seminars, printed manuals, group sessions, training videos, and more
Responsible for gathering feedback, designing, updating, reviewing and developing MLO training programs
Stays current on regulatory and secondary market changes and trains the team as deemed appropriate
Prepares and organizes key monthly reports
Determines the most appropriate method for training, utilizing classroom, online instructor led, e-learning, webinar, jobs aids, authentic practice, and other methods
Designs, develops, evaluates and updates training programs and curriculums as needed
Presents in-person and online training sessions to MLOs
Coordinates training schedule for all new MLOs
Leads Loan Operations (LO) related training sessions and serves as a resource for new MLOs
Coordinates ongoing training and development for entire staff or remedial training when needed
Develops new training for new products / services / processes implemented by the bank
Serves as the primary contact for Mortgage related audits and remediation
Prepares monthly reports and distributes to the appropriate parties
Assists new MLOs with pipeline questions as they begin originating on their own
Works to ensure quality levels of new team members to ensure adherence to standards
Provides assistance with questions and/or inquiries regarding all mortgage loan programs, mortgage insurance and private investor programs, policies and procedures
Backs-up MLO with maintaining the progress of active applications by responding to customer calls/inquiries during originator vacations to facilitate application handling and meeting established timeframe standards
Remains current on secondary market standards, communicates changes to the Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate
Assists in movement of loans through pipeline serving as a resource for loan structuring, compliance issues, and system knowledge by having in-depth understanding and working knowledge of related company policies and procedures, investor guidelines, mortgage insurance guidelines, FCRA and all regulatory requirements as needed
Participates in identifying process improvement recommendations in collaboration with front line sales and back-office operations staff
Provides feedback for new and existing processes and for improvements that will support the efficient and effective achievement of loan origination goals and strategic objectives
Identifies and evaluates new programs/products and participate in the decision as to which of them will most effectively drive profit for the organization
Remains current on compliance and regulatory changes, communicates changes to the entire Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate
Satisfactorily maintains high level mortgage lending knowledge, compliance, other bank programs, and NMLS registration on ongoing basis
Collaborates with other functional bank departments to interpret regulatory guidelines and/or to establish operational procedures or other steps required to achieve effective implementation strategies
Regular and predictable attendance is an essential requirement of the position
Completes all compliance training as required
Understands and adheres to all applicable laws and regulations and requirements that apply to the position
Performs all other duties as assigned
Qualification
Required
Oversees training for Mortgage Loan Originators (MLOs) and Mortgage Loan Assistants (MLAs) that includes web-based seminars, printed manuals, group sessions, training videos, and more
Responsible for gathering feedback, designing, updating, reviewing and developing MLO training programs
Stays current on regulatory and secondary market changes and trains the team as deemed appropriate
Prepares and organizes key monthly reports
Determines the most appropriate method for training, utilizing classroom, online instructor led, e-learning, webinar, jobs aids, authentic practice, and other methods
Displays an understanding of instructional strategies
Designs, develops, evaluates and updates training programs and curriculums as needed
Presents in-person and online training sessions to MLOs
Coordinates training schedule for all new MLOs
Leads Loan Operations (LO) related training sessions and serves as a resource for new MLOs
Coordinates ongoing training and development for entire staff or remedial training when needed
Develops new training for new products / services / processes implemented by the bank
Serves as the primary contact for Mortgage related audits and remediation
Prepares monthly reports and distributes to the appropriate parties
Assists new MLOs with pipeline questions as they begin originating on their own
Works to ensure quality levels of new team members to ensure adherence to standards
Provides assistance with questions and/or inquiries regarding all mortgage loan programs, mortgage insurance and private investor programs, policies and procedures
Backs-up MLO with maintaining the progress of active applications by responding to customer calls/inquiries during originator vacations to facilitate application handling and meeting established timeframe standards
Remains current on secondary market standards, communicates changes to the Mortgage Division and incorporates them into the bank's policies and procedures as appropriate
Assists in movement of loans through pipeline serving as a resource for loan structuring, compliance issues, and system knowledge
Participates in identifying process improvement recommendations in collaboration with front line sales and back-office operations staff
Identifies and evaluates new programs/products and participate in the decision as to which of them will most effectively drive profit for the organization
Remains current on compliance and regulatory changes, communicates changes to the entire Mortgage Division and incorporates them into the bank's policies and procedures as appropriate
Satisfactorily maintains high level mortgage lending knowledge, compliance, other bank programs, and NMLS registration on ongoing basis
Collaborates with other functional bank departments to interpret regulatory guidelines and/or to establish operational procedures or other steps required to achieve effective implementation strategies
Regular and predictable attendance is an essential requirement of the position
Completes all compliance training as required
Understands and adheres to all applicable laws and regulations and requirements that apply to the position
Five (5) years of training and/or project management experience preferred
Knowledge of technology for providing various methods of training, making assignments and tracking course attendance
Good organizational skills
Ability to communicate effectively and clearly
Good PC skills--proficiency in Microsoft Word and Excel essential
Attention to detail
Ability to work independently
Ability to handle multiple tasks in a fast-paced, high-intensity environment
Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records
Bachelor's degree preferred
Ability to travel as needed for training, meetings, projects, seminars, etc
Preferred
Five (5) years of training and/or project management experience preferred
Bachelor's degree preferred
Company
1st Source Bank
1st Source has offered clients a convenient and friendly way to bank for over 150 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrea Short
President
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