Hertz · 1 day ago
Part Time Instant Return Customer Service Associate
600 Terminal Dr Ste 405, Fort Lauderdale, FL, 33315, US
Full-time, Part-time
Onsite
Entry Level
$14/hr - $14/hr
1+ years expHertz is one of the largest worldwide airport general use vehicle rental companies, and they are seeking a Part Time Instant Return Customer Service Associate. This role is responsible for providing attentive and courteous service to customers as they return their vehicles, ensuring a pleasant experience and resolving any issues that may arise.
AutomotiveLeisureTransportation
Responsibilities
Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
Provide the customer with an invoice and a full explanation of their charges
Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location
Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation
Check fuel level and mileage and clearly explain final charges to the customer
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
To carry out any other duties requested by the managers/Team Leaders
Keep work area organized and free of clutter
Qualification
Required
Must be at least 20 years old
Must have a valid driver license
Passion for customer service and attention to detail – Goes the extra mile
A minimum of one year of sales or customer experience in a high volume or service-oriented environment
Proven strong sales and closing skills and the ability to friendly, engaging manner
Basic computer proficiency
Good communication skills both written and oral. Communicate in English clearly and proficiently
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
Lift up to 45 pounds
Company
Hertz
Hertz is an airport general use car rental company.
10001+ employees
H1B Sponsorship
Hertz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (32)
2023 (42)
2022 (31)
2021 (9)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$2.86B2025-09-25Post Ipo Debt· $375M
2025-06-30Post Ipo Debt· $985M
2024-12-05Post Ipo Debt· $500M
Leadership Team
Wayne West
Chief Executive Officer
Scott M. Haralson
EVP& CFO
Recent News
2025-12-26
2025-12-08
2025-12-01
Company data provided by crunchbase