Universal Orlando Resort · 1 day ago
Coordinator, Entertainment Operations - Universal Kids Resort
Frisco, TX
Full-time
Onsite
Entry Level
1+ years expUniversal Orlando Resort is a leading entertainment destination, and they are seeking a Coordinator for Entertainment Operations at Universal Kids Resort. The role involves providing leadership and administrative support for entertainment venues, ensuring guest satisfaction, overseeing daily operations, and managing team member performance and safety standards.
Entertainment
Responsibilities
Accountable for assuring that all assigned administrative duties are completed in a timely, accurate manner including but not limited to Team Member scheduling, show rotations and set grids, reconciling timecards, overtime justifications, show reporting, Team Member observations and recognition, venue supply inventory, updating company information, maintaining TSAT communication boards, EHS compliance tracking, and other functions for the assigned venues
Focuses on Guest and Team Member satisfaction. Ensures that each Team Member is meeting UKR service standards and assisting Guests while maintaining an efficient, safe, and pleasant environment. Addresses and follows up on any observed show quality, Guest, or safety issues utilizing the necessary departments and Entertainment manager on duty to expedite a resolution. Supports current TSAT and GSAT initiatives and programs in place to keep the workplace fun while increasing overall job satisfaction and efficiency
Provides work direction to Team Members; communicates and reinforces company and venue specific expectations of behavior and performance standards; engages in Team Member feedback discussions for recognition and performance improvement; assists in compiling written documentation of observed behaviors for Assistant Manager and/or Manager. Partners with Assistant Manager and/or Manager on developing, writing, and updating operating and training manuals, producing spot talks, and documenting and addressing infractions with hourly Team Members
Performs opening and/or closing duties for the venues including checking in cast and crew, conducting daily shift meetings, handling all staffing issues resulting from Team Member call-ins, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, update daily grids and rotations, and compiling daily Show Report for submission
In the absence of management, supports the operation of all venues and is the first point-of-contact for Team Members, Guests, and interdepartmental partners when show-critical decisions are made. Addresses any immediate issues pertaining to the venues. Responsible for communicating information relevant to the operation of the venues to both upper management and Team Members
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
Proficient in Microsoft Word, Excel, and Outlook
Consistent attendance is a job requirement
High School Diploma or GED is required
1+ years previous leadership experience required; 1+ years' experience within the professional entertainment or theme park industry required; or equivalent combination of education and experience
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase