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Clarke Fire Protection Products · 1 day ago

Customer Support Manager

Indianapolis,IN,US

Full-time

Onsite

Mid, Senior Level

Clarke Power Services, Inc. is an industry leader with 60 years of experience, seeking a Customer Support Manager to lead their Indianapolis branch. This role involves overseeing service and parts activities, managing branch personnel, and ensuring compliance with safety regulations while maintaining customer relations.

Industrial EngineeringIndustrial ManufacturingService IndustrySupply Chain Management

Responsibilities

Oversee all service & parts activities at the branch

Responsible for P&L and financials for branch

Manage hiring & branch personnel

Responsible for training and developing of team members through continual improvement

Handle Customer and Dealer relations, service contracts

Manage branch inventory control

Set yearly budget for branch operations & forecast service/parts sales for the branch

Continual monitoring and reporting of key branch performance measures

Utilize Management Tools (Seven Step, Nine Step, Language Processing, etc.)

Responsible for sound business practices

Compliance with applicable OSHA, EPA, DOT regulations

Facility Management, building and grounds

Propose capital expenditures

Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions?

Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation

Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Customer service managementFinancial managementLeadership experienceMechanical backgroundTeam developmentInventory controlHealthSafety compliance

Required

Experience leading a team

Experience working with customers

Ability to manage a branch and lead a team of truck technicians

Oversee all service & parts activities at the branch

Responsible for P&L and financials for branch

Manage hiring & branch personnel

Responsible for training and developing of team members through continual improvement

Handle Customer and Dealer relations, service contracts

Manage branch inventory control

Set yearly budget for branch operations & forecast service/parts sales for the branch

Continual monitoring and reporting of key branch performance measures

Utilize Management Tools (Seven Step, Nine Step, Language Processing, etc.)

Responsible for sound business practices

Compliance with applicable OSHA, EPA, DOT regulations

Facility Management, building and grounds

Propose capital expenditures

Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions

Supervise employees of the branch and responsible for overall direction, coordination, and evaluation of this operation

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Previous experience in a similar leadership role

Mechanical background through education or experience

Valid State Driver's License