Yoh, A Day & Zimmermann Company · 1 day ago
Application Support IT Service Manager- ITIL/ITSM, Databricks, PySpark, AWS- must- locals only
Berkeley Heights, NJ
Contract
Onsite
Senior Level, Lead/Staff
$49/hr - $70/hr
10+ years expYoh, A Day & Zimmermann Company is seeking an Application Support IT Service Manager with a strong technical background and leadership skills. The role involves managing application stacks, ensuring customer satisfaction, and aligning IT strategy with business goals while overseeing service delivery and client management.
Bookkeeping and PayrollConsultingStaffing Agency
Hiring Manager
Renu Goel
Responsibilities
Maintains overall responsibility for customer satisfaction through the delivery of managed IT services
Participates with the Senior IT Executive and other IT Leadership in the formulation and execution of IT strategy and direction
Engage and consult with senior leaders to align with strategic business goals and technical initiatives
Excellent Team Management Skills
Conducting regular status and business review meetings for each client to understand short- and long-term business goals
Creating, presenting, and implementing annual technology roadmaps, budgets, and reports for each client
Communicating potential risks related to compliance, cyber-security, network security, and industry-specific compliance
Identifying new opportunities to use technology to streamline business processes
Overseeing internal support and engineering resources to ensure successful delivery of services to clients
Educating clients on current technology trends relevant to their specific industry
Providing technical guidance, counsel, and direction for all individuals on the team, as needed, to resolve technical issues
This role requires strong policy and process knowledge (e.g. ITIL, agile, Project mgmt..) as well as knowledge of a variety of digital technologies to lead the team to identify risk and compliance issues and drive mitigation, remediation, and compliance activities within the organization. This role requires outstanding customer service skills due to interaction with numerous client departments and business units
Ability to oversee simultaneous projects to successful delivery
Demonstrated experience with vendor management and contract structuring
Strong analytical skills to relate security requirements to appropriate security controls including sensitive data management
Strong project management skills and experience in creating and managing project plans, including budgeting and resource allocation
Written, verbal, and presentation skills with the ability to effectively interact with internal and external business partners
Ensure customer focus and satisfaction among the internal team. Acts as a customer advocate, frequently communicating with customers and managing customer expectations
Establish credibility and maintain strong working relationships with technical and non-technical teams involved with information technology matters including Legal, Operations, Risk, Internal Audit, etc
Communicate effectively and professionally in all forms of communication with internal and external teams/customers
Establishes strong relationships with business leaders through frequent communication and face-to-face interaction
Qualification
Required
Experience managing large application stacks as part of Managed Services or IT Consulting
Consultant will need a technical background with astute business sense, as well as leadership & people skills
Data-driven decision-making mindset
Strong collaboration and client management skills
ITSM expertise, SLA compliance management, tracking & reporting
Application Support along with ITIL/ITSM, Databricks, PySpark, AWS (Kinesis, Lambda functions, CloudWatch, DynamoDB)
Consumer Products and/or Retail project background
Maintains overall responsibility for customer satisfaction through the delivery of managed IT services
Participates with the Senior IT Executive and other IT Leadership in the formulation and execution of IT strategy and direction
Engage and consult with senior leaders to align with strategic business goals and technical initiatives
Excellent Team Management Skills
Conducting regular status and business review meetings for each client to understand short- and long-term business goals
Creating, presenting, and implementing annual technology roadmaps, budgets, and reports for each client
Communicating potential risks related to compliance, cyber-security, network security, and industry-specific compliance
Identifying new opportunities to use technology to streamline business processes
Overseeing internal support and engineering resources to ensure successful delivery of services to clients
Educating clients on current technology trends relevant to their specific industry
Providing technical guidance, counsel, and direction for all individuals on the team, as needed, to resolve technical issues
This role requires strong policy and process knowledge (e.g. ITIL, agile, Project mgmt..) as well as knowledge of a variety of digital technologies to lead the team to identify risk and compliance issues and drive mitigation, remediation, and compliance activities within the organization
This role requires outstanding customer service skills due to interaction with numerous client departments and business units
Ability to oversee simultaneous projects to successful delivery
Demonstrated experience with vendor management and contract structuring
Strong analytical skills to relate security requirements to appropriate security controls including sensitive data management
Strong project management skills and experience in creating and managing project plans, including budgeting and resource allocation
Written, verbal, and presentation skills with the ability to effectively interact with internal and external business partners
Ensure customer focus and satisfaction among the internal team
Acts as a customer advocate, frequently communicating with customers and managing customer expectations
Establish credibility and maintain strong working relationships with technical and non-technical teams involved with information technology matters including Legal, Operations, Risk, Internal Audit, etc
Communicate effectively and professionally in all forms of communication with internal and external teams/customers
Establishes strong relationships with business leaders through frequent communication and face-to-face interaction
Systematic problem-solving approach, coupled with effective communication skills and a sense of drive
Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
Willingness to work in odd hours and weekend as per the project requirements
Ability to prioritize when under pressure and be able to travel within region and globally for delivery issue and/or strategic governance meeting
Prior experience in Managed Service Provider or IT Consulting environment is a must
Should have a solid technical background with astute business sense and deep leadership and people skills to succeed in this role
Should have exposure in executing large production support engagements across applications and infrastructure technology stacks
Previous project management experience and in running major incidents
Exceptional attention to detail and highly organized
Able to work on and coordinate multiple tasks simultaneously
Comfortable working in a team environment
Extensive Experience in managing large Application stacks
Proven ability to create and maintain effective documentation, including policies, processes, and procedures
Broad operational experience in a public company environment with a deep understanding of IT
Proven experience to deliver in a fast-paced technology company
Ideally 10+ years of relevant experience in the enterprise Application/Infra/Multi cloud solutions space
Bachelor's engineering degree required
Preferred
Cassandra DB
eComm. Loyalty functionality understanding
SFCC
eCommerce domain exposure
PostgresSQL
Degree in Computer Science or related field preferred
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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