Swoon · 2 days ago
Senior User Experience Researcher
DFW Metroplex
Contract
Hybrid
Mid, Senior Level
$72/hr - $72/hr
3+ years expSwoon is hiring a Senior User Experience Researcher to join their Digital Customer Experience organization. This hands-on role involves collaborating with cross-functional teams to improve usability and overall experience across digital products through qualitative and quantitative research methods.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Collaborate with Product Owners, Product Designers, and cross-functional stakeholders to understand business problems and advocate for user needs
Define and execute UX research strategies aligned to product objectives and key results (OKRs)
Conduct qualitative research including moderated usability testing, user interviews, contextual inquiries, heuristic evaluations, and competitive analysis
Conduct quantitative research such as surveys, unmoderated usability testing, card sorting, tree testing, clickstream analysis, and eye-tracking studies
Analyze experience data using tools such as Adobe Analytics and Quantum Metric
Synthesize research findings into clear, actionable insights and present recommendations to product teams and leadership
Create and maintain personas, journey maps, and service blueprints
Track UX performance metrics and proactively identify experience gaps
Contribute to Research Operations by helping scale research processes, tools, and best practices
Work across multiple initiatives within an Agile environment
Qualification
Required
Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related field
3+ years of applied UX research experience within large or highly matrixed organizations
Strong understanding of user-centered design principles
Hands-on experience with both qualitative and quantitative research methods
Strong analytical skills
Experience with SPSS, R, SQL, database queries, and basic programming languages
Experience using remote unmoderated and moderated research platforms (UserZoom, UserTesting, Userlytics, etc.)
Familiarity with modern design and prototyping tools (Figma, Sketch, Adobe CC, etc.)
Excellent written and verbal communication skills
Ability to present research findings clearly and support recommendations with data
Preferred
Master's degree or PhD in a related field
5+ years of UX research experience
Experience owning and developing research strategies tied to product OKRs
Project management experience
Experience scaling UX research practices or Research Operations
Experience building research repositories or benchmarking programs
Experience conducting field research with unionized workforces
Knowledge of how Artificial Intelligence can be applied to UX research
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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