Integrated Resources, Inc ( IRI ) · 4 weeks ago
System Support Analyst
Indianapolis, IN
Full-time
Onsite
Entry Level
1+ years expIntegrated Resources, Inc (IRI) is seeking a System Support Analyst within the Magnol.Ai team. The role involves managing service operations for digital health software and data systems, ensuring compliance, service continuity, and audit readiness.
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Responsibilities
Manage service operations that support digital health software and data systems
Monitor and complete CAPA (Corrective and Preventive Action) items
Coordinate access management and account Product rotations
Maintain and update validation documentation to ensure alignment with regulatory and quality standards
Provide operational support to the Magno.ai team across service workflows
Create and manage change requests for system updates and improvements
Generate and analyze usage and change metrics to support service performance and reporting
Use Jira /ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests
Collaborate with internal teams to support compliance, security, and continuous improvement initiatives
Collaborate with the Magnol.Ai software development team and other Client organizations (via ServiceNow) to provision resources such as RDS databases, S3 buckets, Route 53 hosted zones, Entra ID service accounts, Azure AI Foundry, and application email accounts across AWS and Azure environments (dev, test, QA, production) to support deployment and monitoring of Magnol.Ai applications
Qualification
Required
1-3 years of experience required
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in service management within regulated or enterprise environments
Familiarity with CAPA processes, access control, and change management
Knowledge of validation documentation practices and audit requirements
Experience in cloud resource provisioning and configuration in multi-cloud environments (AWS, Azure), with strong understanding of networking, identity management, and application deployment workflows
Proficiency in Jira or similar task management tools
Strong analytical skills and experience with metric reporting tools
Excellent communication and coordination abilities
Ability to work independently and collaboratively across technical and operational teams
Company
Integrated Resources, Inc ( IRI )
Integrated Resources Inc.
501-1000 employees
H1B Sponsorship
Integrated Resources, Inc ( IRI ) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (13)
2022 (9)
2021 (25)
2020 (39)
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-11
2025-04-14
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