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CGL Companies · 1 day ago

Helpdesk Analyst

College Park, Georgia, United States

Full-time

Onsite

Mid Level

4+ years exp

CGL Companies is a provider of justice facility planning, design, and program management solutions. The Helpdesk Analyst will assist users and complete internal IT projects, providing support for PC applications and troubleshooting hardware and software issues.

ConsultingLegal

H1B Sponsor Likely

Responsibilities

Provides support for PC applications

Analyzes, diagnoses, and resolves user PC/Laptop, MAC hardware and software problems

Supports corporate administrative and remote users of Windows PC’s, laptops, tablets, and Apple products

Submits for Purchases, configures, and installs PC’s, laptops, handheld devices, and related equipment

Maintains hardware and software inventory records. Tracks software licenses

Evaluates and implements new PC software for all departments

Reads and understands technical manuals, procedural documentation, and guides

Conducts research into issues and products as required

Serves as an additional security team member aiding incident response (IR)

Provides Management and support for Mobile & Desktop telephony along with conferencing systems

Demonstrates a strong customer-service mindset by treating internal staff as key customers, ensuring their needs are understood, prioritized, and effectively supported

Works with vendors and other secondary support

Ensures endpoint computing devices are within standards

Provides escalatory support for tier 1 & 2 support

Any additional assigned duties that may be assigned

Answer user inquiries via phone and email, regarding computer software or hardware operation to resolve problems

Troubleshoot and resolve IT issues for staff and programs on day to day basis

Create new user accounts via Microsoft Active Directory

Document IT tickets and resolution of problem(s) in ticketing system

Work with third party product, maintenance & support technical partners

Supports enterprise wide projects as needed

Assist Director of IT Support, Operations and all other duties as assigned

Qualification

HardwareSoftware experienceDesktop Windows operating systemsBusiness application supportMobile device managementPC diagnostic toolsCustomer serviceMCP certificationMicrosoft Windows CertificationTeam collaborationAttention to detailProject management

Required

4-6 years Hardware and software experience

4-6 years Experience with desktop Windows operating systems

4-6 years Extensive business application support experience including MS office products

4-6 years Experience with a variety of PC peripherals including modems, printers, monitors and input devices

1-3 years Experience with managing mobile devices and MDM solutions

Must have excellent customer service by phone and in person

Working knowledge of multiple pc diagnostic and workstation analyzer tools

Must be able to work in a team-oriented, collaborative environment

Requires the ability to demonstrate attention to detail, a commitment to excellence, and an orientation toward positive change and continuous improvement

Individual must work well with others, but can also carry out tasks independently, with minimal supervision

Ability to prioritize in a fast-moving environment with excellent management and business literacy skills, and who takes initiative to identify and anticipate project needs and implement action

Preferred

Bachelor's Degree in IT, business management, administration, or another related field

MCP, A+, Net +

Microsoft Windows Certification

Benefits

Paid time off

Medical

Dental

Life and disability insurance

HSA/FSA accounts

Retirement

Rewards programs

Company

CGL Companies

CGL Companies is a facilities services company that designs and builds correctional and criminal justice facilities.

Founded in 1974

Fayetteville, Georgia, USA

201-500 employees

http://cglcompanies.com

H1B Sponsorship

CGL Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)