Apply on Employer Site

Family Reach · 1 day ago

Salesforce Administrator & Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $50K/yr

Family Reach is a national nonprofit dedicated to removing financial barriers for cancer patients. The Salesforce Administrator & Support Specialist plays a pivotal role in supporting Salesforce operations, managing user access, and ensuring data integrity while providing user support and training.

CharityFinanceNon Profit

Hiring Manager

Jessica Joseph, MBA

Responsibilities

Manage user access, roles, profiles, permission sets, and security controls

Oversee org-wide settings, record types, page layouts, fields, queues, and sharing rules

Support declarative automation including Flows, Process Builder, tasks, email alerts, and related automation tools

Assist with Salesforce reporting, dashboards, folder structure, report types, and access management

Maintain system integrity through platform maintenance, continuous improvement, and Salesforce release readiness

Support Salesforce training initiatives and user enablement

Maintain Salesforce documentation and contribute to ongoing governance standards

Manage and support managed and unmanaged packages, routine updates, and feature rollouts

Support and execute data imports, exports, and data migrations using tools such as Data Loader and Excel

Lead and assist with data cleansing, standardization, deduplication, and hygiene initiatives

Help enforce data standards, storage protocols, retention policies, and compliance best practices

Serve as the first-response point of contact for Salesforce support needs and internal help requests

Organize ticket intake, triage, prioritization, and SLA tracking

Manage backlog of requests, story creation, and sprint alignment where applicable

Maintain and manage Jira (or similar ticketing systems) for request processing and department organization

Provide recommendations to improve support processes and help desk frameworks

Assist in planning and executing testing for enhancements, feature deployments, and release updates

Document system processes, enhancements, configurations, and project notes

Contribute to knowledgebase, user guides, and process documentation to support ongoing operational maturity

Qualification

Salesforce Platform Administrator CertificationSalesforce administration experienceSalesforce configuration knowledgeData management skillsTicketing toolsCuriosityDesire to learnProblem-solving skillsCommunication skillsCollaborative approach

Required

Salesforce Platform Administrator Certification required

Experience administering Salesforce (Sales Cloud, NPSP, or similar Salesforce platforms)

Working knowledge of Salesforce configuration, automation (Flows), reporting, and dashboards

Experience managing users, permissions, and data using common tools (e.g., Excel, Data Loader)

Comfort working with internal team to support business processes and system improvements

Strong problem-solving and communication skills

Collaborative, team-oriented approach

Curiosity and a desire to learn, grow, and explore new ways of working with Salesforce and related tools

Preferred

Additional Salesforce certifications a plus

Familiarity with ticketing tools (e.g., Jira, Zendesk) and CRM data best practices is helpful

Benefits

Annual performance bonus

Medical

Dental

Vision

Retirement plan

Generous vacation and leave policies

Company

Family Reach

Family Reach is a national nonprofit organisation dedicated to alleviating the financial burden of cancer.

Founded in 2003

Boston, Massachusetts, USA

11-50 employees

https://familyreach.org/

Funding

Current Stage

Early Stage

Leadership Team

Rosie Cunningham

Chief Operating Officer

Fran Firth

Senior Partnerships Manager, Cancer Equity Initiatives

Company data provided by crunchbase