IT Service Desk Technician II jobs in United States
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N.S. International, Ltd · 1 day ago

IT Service Desk Technician II

positionAuburn Hills, MI
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

N.S. International, Ltd. is a tier one supplier of instrument clusters and head-up display units for various OEMs. The Service Desk Technician ensures optimal end-user productivity by providing advanced technical support, troubleshooting issues, and maintaining documentation to enhance team efficiency and user experience.

AutomotiveIndustrial AutomationManufacturing
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H1B Sponsor Likelynote

Responsibilities

Provide regional service desk support by responding to tickets issued through the ITSM (IT Service Management) platform and resolving issues to the end user’s satisfaction. This includes troubleshooting technical problems that involve hardware, software, or network related issues
Create and maintain user and computer accounts in Active Directory, including assigning application access, ensuring security, and confirming privileges are within standards
Provides guidance to other service desk team members that require additional IT knowledge to solve. Creates and maintains accurate documentation for processes, troubleshooting steps, and subject knowledge
Perform and/or oversee software and application installation and upgrades as well as coordinate assistance from third parties when necessary
Provide IT orientation and training to new and existing company staff

Qualification

ITIL practicesTroubleshooting hardware/softwareMicrosoft Active DirectoryMicrosoft Office SuiteCybersecurity toolsITSM platformsAdaptation/FlexibilityJudgment/Decision MakingResource ManagementIndustry certificationTeam WorkInitiative/Results Driven

Required

Technical / Vocational schooling or equivalent applicable work experience
3+ years professional IT service desk experience, including demonstrated proficiency in supporting some or all of the following: Following ITIL practices using ITSM platforms such as ServiceNow, Fresh Service, Jira, or Zendesk
Troubleshooting complex hardware, software, and network issues
Supporting enterprise applications, Windows desktop environments, and mobile devices
RBAC using Microsoft Active Directory & Entra ID
Microsoft Office Suite, including Visio and Project
Cybersecurity, Antivirus, antimalware, and IT Management tools
IT equipment, software, and endpoint inventory maintenance

Preferred

Industry certification (A+, Network+, MCP, etc.) is preferred

Company

N.S. International, Ltd

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N.S. International, Ltd. is a wholly owned subsidiary of Nippon Seiki.
dateFounded in 1946
location
Troy Mills, Iowa, USA
people-size1001-5000 employees
web-link
https://www.nsna.com/

H1B Sponsorship

N.S. International, Ltd has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (5)
2023 (12)
2022 (15)
2021 (10)
2020 (13)

Funding

Current Stage
Late Stage

Leadership Team

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Nadine Francess
Human Resources Business Partner
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Recent News

Google Patent
Head-up display dynamic image stabilization
2024-11-29
Google Patent
Flat panel display (FPD)—Link III converter apparatus for converting video …
2024-11-29
Google Patent
Local dimming system for head up display
2024-11-29
Company data provided by crunchbase