Universal Orlando Resort · 1 day ago
Assistant Manager, Merchandise Operations - Universal Kids Resort
Frisco, TX
Full-time
Onsite
Mid Level
3+ years expUniversal Orlando Resort is seeking an Assistant Manager for Merchandise Operations. The role involves managing the efficient operation of multiple merchandise locations, ensuring high standards of guest service and financial objectives are met, while also overseeing team member training and development.
Entertainment
Responsibilities
Responsible for managing the budget and oversight of all P&L categories. Responsible for achieving financial objectives through effective revenue management and inventory management
Oversee the daily operation of multiple Merchandise venues. Ensure labor goals, efficiencies, safety and quality standards are being met and addressed consistently. Approve weekly schedules for distribution to Team Members. Effectively handle and properly report any incidents, Team Member/ Guest issues and operational deficiencies. Plan for and efficiently execute events and requests made by other departments
Responsible for the development of Supervisors, including training, coaching, and mentoring. Establish initiatives and ensure Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy. Along with the venue Supervisor, responsible for developing, coaching and counseling frontline hourly Team Members
Enforce department policies and procedures, inclusive of training and safety, while working with the Manager to identify and develop new departmental policies and procedures. Ensure training programs are developed, implemented and maintained. Responsible for the hiring decisions and training of staff
Responsible for providing department duty manager coverage for an assigned area and/or the park. Duties will include responding to escalated incidents and making the proper notifications including senior leadership. Lead and assist with seasonal initiatives and sustainment efforts
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
High School Diploma or GED required
3+ years of supervisory experience in a related field required; or equivalent combination of education and experience
Consistent attendance is a job requirement
Preferred
Bachelor's degree is preferred
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
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